Frequently Asked Questions

Welcome to our Marcus Help Center

FDIC Logo

FDIC-Insured – Backed by the full faith and credit of the U.S. Government. Goldman Sachs Bank USA, Salt Lake City Branch.

FDIC Logo

FDIC-Insured – Backed by the full faith and credit of the U.S. Government. Goldman Sachs Bank USA, Salt Lake City Branch.

FDIC Logo

FDIC-Insured – Backed by the full faith and credit of the U.S. Government. Goldman Sachs Bank USA, Salt Lake City Branch.

FDIC Logo

FDIC-Insured – Backed by the full faith and credit of the U.S. Government. Goldman Sachs Bank USA, Salt Lake City Branch.

FDIC Logo

FDIC-Insured – Backed by the full faith and credit of the U.S. Government. Goldman Sachs Bank USA, Salt Lake City Branch.

FDIC Logo

FDIC-Insured – Backed by the full faith and credit of the U.S. Government. Goldman Sachs Bank USA, Salt Lake City Branch.

FDIC insurance applies to deposit accounts only and does not apply to credit cards.

Top Questions

General FAQs

About Marcus

General FAQs

Login and Profile

General FAQs

My Documents

General FAQs

Marcus App

Savings & CDs

About Deposits Products

Savings & CDs

Deposits, Withdrawals and Transfers

Savings & CDs

Online Savings Account FAQs

Savings & CDs

High-Yield Certificate of Deposit FAQs

Savings & CDs

No-Penalty CD FAQs

For general information about CDs, including funding and interest questions, see Certificate of Deposit FAQs above.

Savings & CDs

Rate Bump CD FAQs

For general information about CDs, including funding and interest questions, see Certificate of Deposit FAQs above.

Savings & CDs

Marcus Referred

Savings & CDs

Beneficiaries

Savings & CDs

Documents & Taxes

Credit Cards

Updated: Transition of GM Credit Cards to Barclays in August 2025

General

Payments

Credit Cards

Application

Credit Cards

Rates & Fees

Important notice: For information regarding Rates & Fees as part of the upcoming transition of GM credit cards to Barclays on August 22, 2025, you can learn more by visiting Barclays at GM Credit Card FAQs

Credit Cards

Payments

Important notice about making payments: You can continue to make payments to Marcus as you normally would through August 21, 2025. On August 22, GM credit card account(s) will be transitioned to Barclays, which will impact how you pay your GM credit card bill.

  • Online and Phone: Payments scheduled to post to your GM credit account(s) after August 21 will be canceled.
  • Mail: For a payment due date of August 22, 2025 or later, please make check payable to Card Services, include new card number on check and send to: Barclays Credit Card payments, P.O Box 13337, Philadelphia, PA 19101-3337.

Beginning August 25, 2025 after 6:00 am ET, here's how to pay your GM credit card bill:

  • Online: To set up payments, log in to your account at BarclaysUS.com and confirm or add your checking or savings account. Once you're done, its easy to make payments or enroll in AutoPay to have your chosen payment deducted automatically and on-time every month.
  • Pay by Phone: Call Barclays at 800-308-2129
  • Mail: See details above

Credit Cards

Transactions

Credit Cards

Account Management

Credit Cards

Request cards, virtual cards and mobile wallets

Credit Cards

GM Business Mastercard®

Credit Cards

Security

Credit Cards

Legal Information: Credit Cards

Loans

Loans

Transfer of Personal Loan servicing to SST

Loans

Transfer of Business Line of Credit Servicing to Uncapped