Frequently Asked Questions

Online

You can access your Marcus account at Marcus.com.  Log in with your email address and password.

24/7 Automated Phone System     

Our automated phone system at 1-855-730-SAVE (1-855-730-7283) lets you check your balance, transfer funds, change or add beneficiaries and more. You will need your 4-digit banking PIN to access your account.

Live Customer Support

Please call us toll-free at 1-855-730-SAVE (1-855-730-7283), Monday to Friday from 8 am – 10 pm E.T. and Saturday to Sunday from 9 am – 7 pm E.T. Or, if you are outside of the United States, call us at 1-212-357-0026.

Our Chat function allows you to communicate directly with a Savings Specialist. The Chat button appears when you are logged in to Marcus.com and only when Savings Specialists are available to chat with you. The hours for Chat are the same as our telephone hours – Monday to Friday from 8 am – 10 pm E.T and Saturday to Sunday from 9 am – 7 pm E.T. If you don’t see the Chat button when you’re logged in, that means our Savings Specialists are busy or unavailable. When that happens, we encourage you to call us (during regular business hours), or try to Chat again later.

Log in to your account at Marcus.com to:

• Check balances
• Open a new account
• Track your recent transactions and deposits
• Download and print statements
• Transfer money online securely
• Add beneficiaries
• Download your 1099-INT tax form
• Manage your account profile and preferences, including mailing address, email address, password and more

Yes. Marcus savings accounts are provided by Goldman Sachs Bank USA. Goldman Sachs Bank USA is an FDIC member, which means that funds deposited in Marcus savings accounts are insured up to the maximum allowed by law, which is currently $250,000 for all your individually-owned accounts combined, $250,000 per owner for all your jointly-owned accounts, and $250,000 per beneficiary for accounts with payable-on-death (POD) designations.

Our customers are not required to apply for or request coverage. However, to ensure your funds are fully protected, it’s important to understand account ownership types and your deposit insurance limits. Click here for more details about FDIC insurance coverage, how it works and ways you could maximize your coverage.

We will send your 1099-INT tax forms by January 31. The forms will be mailed to the primary account owner’s mailing address. You can also download your 1099-INT form by logging in to your account and selecting 'View Statements'..

Your 1099-INT form will be available for download by January 31 as well. Contact us if you do not receive your 1099-INT by February 15.

Our Business Days are Monday through Friday excluding standard holidays observed by the Federal Reserve System. Wire transfer requests made after 4 pm ET on a Business Day or on a non-Business Day, or ACH transfer requests made after 6 pm ET on a Business Day or on a non-Business Day, shall be considered received on the next Business Day.

All account owners – including joint account owners – are required to complete a Signature Card for each account opened. Depending on how you open your account, you may complete an electronic Signature Card on our website or you may complete a paper Signature Card that we have mailed to you and that you will need to mail back to us. If you do not complete a Signature Card within a specified period of time, we may elect to close your account. Additionally, if a Signature Card is not received for the required owner, we are required by law to withhold a percentage of the taxable interest paid on the account. Also, if you do not return your Signature Card, you may not be eligible for the maximum amount of FDIC insurance.

Log in and navigate to your Account Detail page. At the top of the page, you’ll see ‘Account number:’ Select ‘View details’ to reveal your full account number and our routing number. You can also find your account number on your monthly account statement.

Online Savings Account rates
Certificate of Deposit rates
No-Penalty CD rates

Yes, loan customers can apply for an online savings account and/or certificate of deposit account.

Please visit the FDIC website (www.fdic.gov) to obtain Goldman Sachs USA’s financial information. The FDIC Number is 33124.

A “Power of Attorney” is a legal document that gives someone, known as an “attorney-in-fact”, the power to take certain actions on your behalf. We will not allow an attorney-in-fact to open an account on your behalf. 

To name an attorney-in-fact for your account through a Power of Attorney document you will need to complete an Affidavit & Indemnity of Attorney-in-Fact Form and a Durable Power of Attorney Form. The Power of Attorney form can be either our Marcus by Goldman Sachs Durable Power of Attorney form or a standard Durable Power of Attorney form provided by you. If using the Marcus by Goldman Sachs Durable Power of Attorney form, we will need the original signed copy. If using your own Durable Power of Attorney form it must be a certified copy.

Unfortunately, we’re not able to receive letters or documents regarding a Power of Attorney via email. Please send all documents via US mail to:

Goldman Sachs Bank USA
PO Box 1978
Cranberry Twp., PA 16066

Please call us if you have any questions about the documents required for a Power of Attorney.

At this time, we do not offer a debit card or ATM card for Marcus savings accounts. You can access the funds in your account by sending an ACH Transfer to your account at another bank or by sending a wire transfer.

Please click here for information on the steps you should take when an account owner passes away, including documents for download.

Interest is compounded daily and credited monthly to your account. Interest is calculated using the daily balance method. This method applies a daily periodic rate to the principal and interest that has accrued in the Account each day. This means that the interest from your Account is calculated every day on a 365-day year/ 366-day for leap years.

The Referral Bonus allows existing and new Marcus customers to earn an Annual Percentage Yield (APY) that is 0.50% higher than the stated APY available at www.marcus.com on all of their Marcus Online Savings Account(s) for a period of 3 months. Log in and select Marcus Referred in the menu for details, terms and conditions.

There are four ways you can add money to your account:

1. Transfer funds between your Marcus savings accounts and a linked external bank account. Marcus will complete transfers of $100,000 or less made through Marcus by 12 pm ET on a business day, by 5 pm ET that day. For incoming transfers, Marcus will post funds to your account and you’ll start earning interest on the day they’re received, but those funds will remain subject to Marcus’ funds availability rules.
2. Make direct deposit payments (Online Savings Accounts only). You can deposit all or part of your payroll or Social Security directly into your Marcus Online Savings Account. For payroll, simply provide your employer with the Goldman Sachs Bank USA Routing Transit number (1240-8526-0) and your Online Savings Account number to enable your employer to deposit funds directly into your account. For Social Security benefits, you can go to www.ssa.gov to schedule your direct deposit.
3. Send a check by US mail (please don’t send cash).
   
   Mail check to:
   Goldman Sachs Bank USA
   P.O. Box 4571
   Carol Stream, IL 60197-4571
   
   Please make the check payable to your name (make sure the name is the same as on the account) or Goldman Sachs Bank USA. Please endorse the back of any check with the words "For Deposit Only" and include your account number.
4. Send a domestic wire transfer from another bank. You will need to provide the Goldman Sachs Bank USA Routing Transit Number and your account number. 
   
   Routing Transit Number (RTN): 1240-8526-0
   Wire Transfer Address: Goldman Sachs Bank USA 11850 South Election Road Draper, Utah 84020

Checks for deposit must be from a personal account on which you are an owner. Make the check payable to Goldman Sachs Bank USA or to you. Endorse the back of your check “For Deposit Only” and include your correct account number on the check.

• You may not deposit the following types of items:
• Checks from a business or trust account
• Money orders
• Third-party checks (checks made payable to someone other than you)
• Starter checks
• Temporary checks
• Double-endorsed checks (checks with more than one endorsement)
• Checks older than six (6) months
• Postdated checks
• Foreign checks
• Incomplete checks
• Traveler’s checks
• Counter checks
• Checks with restrictive legends

Other items that we have from time to time, in our sole discretion, determined not to accept.

Please see our Deposit Account Agreement for additional information regarding check and other types of deposits. 

There are several ways you can withdraw money from your Marcus Online Savings Account:

ACH Transfer Initiated by us with a Linked External Account: You may withdraw funds from your Marcus Savings account by going to our website (subject to certain transfer limits) or calling us to initiate an ACH Transfer into a linked account at an external bank.  We do not accept requests made through email, secure message, or mail to initiate ACH Transfers. Marcus will complete transfers of $100,000 or less made through Marcus by 12 pm ET on a business day, by 5 pm ET that day. (Check with your external bank regarding when your transferred funds will become available.)

ACH Transfer Initiated by an External Bank or Through a Third Party: You may withdraw funds from your Marcus  account by having an external bank (directly or through a third party) initiate an ACH Transfer from your Marcus account.

Wire Transfer:  You may withdraw funds from your Marcus savings account by calling Customer Service to initiate a free wire transfer from your Marcus Savings account to an account you own at an external bank. You may also have the option to send a wire transfer from your Marcus savings account online, up to $50,000 total per statement period based on eligibility.  For wire transfers initiated at your external bank, you will need to provide the Goldman Sachs Bank USA Routing Transit Number, the wire transfer address and your Marcus account number. (Keep in mind that while Marcus doesn’t charge any fees for wire transfers, your external financial institution may charge a fee for wires into and out of your account.)

Routing Transit Number (RTN): 1240-8526-0     

Wire Transfer Address:
Goldman Sachs Bank USA
11850 South Election Road
Draper, Utah 84020          

Request a Check: If you’d like to a request a withdrawal by check, please give us a call at 1-855-730-SAVE (1-855-730-7283). We will send a check, payable to the account owner only, to the primary address associated with your account. 

Log in and select 'My account > External Accounts,' then click 'Add Account'

Choose one of the options below to link your account at another bank and verify that you have access to the account. Please note: The account must be in your name and must be owned by you (individually or jointly). In addition, you must have full right to the funds, the account must not be a business account, and your bank must be located in the US.

Option #1 – Instantly link with your login information

Instant linking lets you connect in seconds. Here’s how it works:

1. Enter the name of your external bank and provide your login information for that bank.
2. Our secure process uses your login information to confirm that you’re the owner of the account.
3. We will not save or share your external account information.

Option #2 – manually link with trial deposits 

Manual linking with trial deposits can take up to three business days. Here’s how it works:

1. Enter your external bank's routing number and account number.
2. In 2-3 business days, Goldman Sachs Bank USA will make two small deposits (for example, $0.23 and $0.17 – your amounts may be different) into your external bank account. We’ll send you an email when the trial deposits have been deposited.
3. Log in to your external bank’s website or app (or call your external bank). Please allow up to 3 business days.
4. View your external bank account’s activity or transaction history and locate the two small deposits from Goldman Sachs Bank USA. Make a note of the amounts.
5. Come back to marcus.com, log in and select 'My account > External Accounts.' Please do this within 15 days from when you provided your account information. If your trial deposits expire, you’ll need to start the linking process over. 
6. Click 'Verify trial deposit' alongside your pending external bank account
7. Enter the two trial deposit amounts you noted from your external bank account. (You can enter them in any order, but be sure to enter the numbers exactly as they appear in your transaction history.) 
8. Click 'Submit' and your new account will be linked. 

The linking process is secure and Marcus will never share your external bank information. Give us a call if you have any difficulties linking your external account using trial deposits.

Trial deposits are one way we can link your account at another bank and verify that you have access to that account. (The other option is Instant linking. See the FAQ “How do I link an external account?” for instructions.) Manual linking with trial deposits can take up to three business days. Here’s how to link an account using trial deposits:

1.    Log in and select ‘My account > External Accounts,” then click ‘Add Account’

2.    Enter your external bank's routing number and account number.

3.    In 2-3 business days, Goldman Sachs Bank USA will make two small deposits (for example, $0.23 and $0.17 – your amounts may be different) into your external bank account. We’ll send you an email when the trial deposits have been deposited.

4.    Log in to your external bank’s website or app (or call your external bank). Please allow up to 3 business days.

5.    View your external bank account’s activity or transaction history and locate the two small deposits from Goldman Sachs Bank USA. Make a note of the amounts.

6.    Come back to marcus.com, log in and select ‘My account > External Accounts.’ Please do this within 14 days or your Trial Deposits will expire and you’ll need to start over.

7.    Click ‘Verify trial deposit’ alongside your pending external bank account

8.    Enter the two trial deposit amounts you noted from your external bank account. (You can enter them in any order, but be sure to enter the numbers exactly as they appear in your transaction history.)

9.    Click ‘Submit’ and your new account will be linked.

Give us a call if you have any difficulties linking your external account using trial deposits.

 

Customer Deposit Limits

The maximum amount on deposit for all of your individual and joint deposit accounts combined may not exceed $3,000,000 per account owner, with a $1,000,000 per account maximum.

Calculation of Limits 

For purposes of calculating the maximum aggregate deposit balance permissible for each Account Owner and in each account, deposit balances include the principal deposited in all accounts (i.e., Online Savings and CD accounts) held by the same account owner but do not include interest earned and credited but not withdrawn. With respect to joint accounts, for purposes of determining the maximum deposit balance permissible per account owner, each joint Account owner will be attributed an equal portion of the balance of the joint account.

Return of Funds

In the event that the account balances exceed the applicable maximum aggregate limits by greater than or equal to $1,500 (or such lesser amount as we determine in our sole discretion), the account owner authorizes us to return the full excess deposit balances to the account owner(s).

See the Deposit Account Agreement for details about Customer Deposit Limits.

Our free tracker makes it easy to follow transfers whenever you set them up from within your Marcus account.

Here’s how it works:

1. You schedule the transfer
2. We create the tracker
3. We add a “track my transfer” link to your dashboard

You’ll see information including the date it’s scheduled for and when we expect your funds to arrive. The link will disappear three days after we expect the transfer to be completed, but the transfer will appear in your transaction history.

Due to a change in federal law, you are now free to make more than six withdrawals or transfers from your Online Savings Account in a monthly statement period. At this time, there is no limit to the number of withdrawals or transfers you can make.

Yes. Reach your savings goals sooner by setting up recurring deposits. Log in to your account to select the frequency and timing for your deposits, and you’re on your way.

We do not charge fees for sending or receiving wire transfers or bank transfers; however, your bank account or other third parties may charge fees for sending or receiving transfers to your Marcus account.

Log in to your account and schedule transfers to or from an external linked account at your convenience—holidays and weekends included. However, transfers will not be processed until the next available business day. 

No, at this time we do not transfer funds internationally. You may only transfer funds to banks located in the U.S., in certain U.S. territories (U.S. Virgin Islands and American Samoa), or in/on a U.S. military base or diplomatic facility.

At Marcus, we take your security seriously. When you request a wire transfer or set up a linked account to electronically transfer money, we may take certain steps to confirm your access to the external account to which you have requested your money be sent, or call you back to confirm the transfer is authorized. If we are unable to complete the required steps, we will not be able to complete your transfer. 

Delayed Availability

We may delay the availability of funds from your check deposits and certain other types of deposits for all accounts. During the delay, even though you may not withdraw funds and may not use the funds, in accordance with the provisions of the Deposit Account Agreement, interest will be paid on deposits we receive.

If we receive a deposit before 5 pm C.T. on a Business Day, we will consider that Business Day to be the day of your deposit. If we receive a deposit after 5 pm C.T. or on a non-Business Day, we will consider that the deposit was made on the next Business Day.

ACH Transfers

Funds from ACH Transfers that you have initiated through us from a linked external account will generally be available on the third Business Day after the day the ACH Transfer is deemed received by us. Funds from ACH Transfers to your account that you initiated through another bank will generally be available on the next Business Day after the day the ACH Transfer is deemed to be received by us, but may be available earlier, depending on the type of ACH Transfer.

Wire Transfers

Funds from wire transfers to your account that you initiate through another bank will be available on the Business Day we receive the deposit.

Internal Transfers between Marcus Savings Accounts

When you transfer funds from one of your accounts at Marcus to another of your accounts at Marcus on a Business Day, the funds will be available immediately.

Check Deposits 

Special Checks:

For US Treasury checks or other government checks, and certified, teller and cashier’s checks, up to $5,000 will be available the next Business Day after the day of your deposit and the remainder will be available on the sixth Business Day after the day of your deposit, unless an exception applies.

Other Checks:

For all types of checks other than Special Checks, up to $200 will be available the next Business Day after the day of your deposit and the remainder, up to $5,000, will be available the second Business Day after the day of your deposit, unless an exception applies or you are a “New Customer” (see below for special rules for New Customers).

Exceptions:

Funds you deposit by check may be delayed for a longer period if:

• You deposit a single or multiple checks totaling more than $5,000 on any one day
• You redeposit a check that has been returned unpaid
• We believe a check you deposit will not be paid
• There is an emergency, such as failure of computer or communications equipment

We will notify you if we delay your ability to withdraw funds for any of the above reasons and we will tell you when the funds will be available. Funds will generally be available no later than the sixth Business Day after the day of your deposit.

Special Rules for New Customers

You are generally considered a New Customer during the first 30 days after you open your first account. For New Customers depositing all types of checks other than Special Checks, up to $200 will be available the next Business Day after the day of deposit, and the remainder will be available on the sixth Business Day after the day of your deposit, unless an exception applies.

Some online transfers may be sent via wire transfer. If the service is available, you’ll see the option when you choose ‘Transfer.’ If this option is available to you and if you’re eligible, you may be able to send a total of up to $50,000 via online wire transfers during each statement period. If you want to send more than your online wire transfer limit in a statement period, or if the wire transfer option is not available to you online, just give us a call and we can schedule a free wire transfer for you by phone. (Keep in mind that while Marcus doesn’t charge any fees for wire transfers, your external financial institution may charge a fee for wires into and out of your account.)

Your money should arrive the same business day if the transaction is requested before 4 pm ET. If there's an issue verifying an account or with a PIN verification, it could take between 1 and 3 business days for your funds to arrive in the external account.

	Online  or Telephone (ACH) Transfer	Wire Transfer
Request by (for same Business Day processing)	6 pm ET	4 pm ET
Delivery time	1-3 Business Days	As fast as 1 Hour
Fee from Marcus	None	None
Fee from external bank	Typically none.  Check with external bank	Possible. Check with external bank
Transfer type	Incoming or Outgoing	Outgoing Only
Amount Limit	Request Online: Up to $125,000 per transfer Request by Phone: No limit	Request Online: Up to $50,000 per statement period Request by Phone: No limit

At this time, we are only able to send wire transfer requests to an account that you own at another bank. We are not able to send or make payments to a third party. Wire transfers requested online may only be sent to your previously-linked external account.

When you schedule a transfer of $100,000 or less through Marcus by 12 pm ET on a business day, Marcus will complete the transfer by 5 pm ET that day. For outgoing transfers, check with your external bank regarding availability of funds sent by Marcus. For incoming transfers, Marcus will post funds to your account and you’ll start earning interest on the day they’re received, but those funds will remain subject to Marcus’ funds availability rules.

No, there is no minimum deposit to open an Online Savings Account. However, if you fail to fund your account within 60 days of account opening, we may close your account.

We do not charge fees for transfers to or from your Online Savings Account. However, your external financial institution may charge you a fee

Due to a change in federal law, you are now free to make more than six withdrawals or transfers from your Online Savings Account in a monthly statement period. At this time, there is no limit to the number of withdrawals or transfers you can make.

There is an outgoing ACH transfer limit of $125,000 per ACH transfer when the transfer is initiated online. If you need to withdraw more than $125,000, please call us toll-free at 1-855-730-SAVE (1-855-730-7283), Monday to Friday from 8 am – 10 pm E.T. and Saturday to Sunday from 9 am – 7 pm ET.

Customer Deposit Limits

The maximum amount on deposit for all of your individual and joint deposit accounts combined may not exceed $3,000,000 per account owner, with a $1,000,000 per account maximum.

Calculation of Limits

For purposes of calculating the maximum aggregate deposit balance permissible for each New Account Owner and in each account, deposit balances include the principal deposited in all accounts (i.e., Online Savings and CD accounts) held by the same account owner but do not include interest earned and credited but not withdrawn. With respect to joint Accounts, for purposes of determining the maximum deposit balance permissible per Account owner, each joint Account owner will be attributed an equal portion of the balance of the joint Account.

Return of Funds

In the event that the account balances exceed the applicable maximum aggregate limits by greater than or equal to $1,500 (or such lesser amount as we determine in our sole discretion), the account owner authorizes us to return the full excess deposit balances to the account owner(s).

See the Deposit Account Agreement for details about Customer Deposit Limits.

You will start to earn interest on the business day we receive your deposit.

To close your Online Savings Account, go to your Account Detail page, click on the three dots menu in the upper right and select ‘Close this account’. You’ll be asked to choose an account to transfer your balance to (another Marcus account or your linked account at another bank). If you’d like to transfer to multiple accounts, or if you’d like us to mail you a check, please give us a call to close your account at 1-855-730-SAVE (1-855-730-7283).

No minimum balance is required in your Online Savings Account. However, if you do not maintain a positive balance for sixty (60) days, we may close your account.

The minimum deposit is $500.

If your Marcus CD account reaches the $500 minimum deposit within 10 days of the day you open your Marcus CD account (opening day plus 10 days), you will receive the highest published interest rate and Annual Percentage Yield (APY) we offer on the Marcus CD product and term you selected during that period, starting on your account opening date and extending for 10 days. This only applies to Marcus branded CD products.

If your Marcus CD account does not reach the $500 minimum deposit within 10 days of the day you open your account, your rate will be the interest rate and APY available for your Marcus CD product and term on the day your Marcus CD account reaches the $500 minimum deposit.

The interest you earn on your CD will automatically be added to the principal balance of your CD each month. Alternatively, you have the option to withdraw any earned interest on your CD, penalty-free. You can transfer the monthly interest earned to your Marcus Online Savings Account, or to one of your linked external bank accounts. Please call us at 1-855-730-SAVE (1-855-730-7283) to set up an interest disbursement. 

We will notify you via email before your CD’s maturity date. There is a 10-day grace period following your CD’s maturity date, during which you have a few options:

• withdraw balance without penalty;
• renew your CD with the same term; or,
• close your CD and open a new one with a different term

If you do not contact us within the 10-day grace period to take any action, your CD will automatically renew for another term.

The renewal term will begin (retroactively) on the day after the maturity date of the previous CD term. The principal balance for the renewal term will be the total balance in the CD (principal plus the interest that was not previously withdrawn) on the date the CD account is renewed. Your CD will receive the highest interest rate and APY we offer for the same CD product and term available during the 10-day grace period. A confirmation will be sent verifying the renewal terms.

Yes. Log in at Marcus.com and the maturity date will be displayed on your account information page.

Yes, you will receive a confirmation when your CD automatically renews. The confirmation will be sent out after the 10-day grace period concludes.

You will not receive a certificate for your CD. However, we will send you a confirmation letter ten days after we have received your opening deposit. This confirmation is your official record, so please save it for your reference.

If you withdraw the balance from your CD prior to maturity, you will be charged an early withdrawal penalty based on the term of your CD and the principal.

The applicable early withdrawal penalties are as follows:

CD Term	Early Withdrawal Penalty
Less than or equal to 1 year	90 days simple interest (see below) on the principal at the rate in effect for the CD
More than 1 year to 5 years	180 days simple interest (see below) on the principal at the rate in effect for the CD
More than 5 years	270 days simple interest (see below) on the principal at the rate in effect for the CD

Daily simple interest is calculated by multiplying your interest rate (not APY) by the amount of principal in your CD account and dividing by 365. To calculate the early withdrawal penalty, multiply the daily simple interest by the number of penalty days listed above. For help estimating a potential early withdrawal penalty on your CD, call us at 1-855-730-SAVE (1-855-730-7283). 

You cannot withdraw a portion of your principal at any time prior to maturity. 

A CD ladder is a group of CDs with varying maturity dates. CD ladders allow you to take advantage of favorable interest rates and maintain access to your money more frequently than with a single, long-term CD. Click here for more information about CD laddering, or contact us. 

You have 30 days following the day you open your CD account to fully fund your CD. You cannot deposit additional funds into your CD account after it has been open for more than 30 days.

Both our High-Yield CD and our No-Penalty CD have a $500 minimum balance and come in a variety of terms. The differences are:

• Withdrawals. The full balance of a No-Penalty CD can be withdrawn anytime beginning seven days after funding, assuming the minimum balance requirement has been met. The High-Yield CD is subject to an early withdrawal penalty if the balance is withdrawn before the maturity date.
• Deposits. Once a No-Penalty CD is funded with at least $500, you cannot deposit any additional funds into that account. For a High-Yield CD, funds can be added to the account for 30 days after opening.  

Learn more about our High Yield CDs and No Penalty CDs to find out which is right for you.

What is the CD Maturity Center?

With our CD Maturity Center, you’re in the driver’s seat. The CD Maturity Center is where you or any joint owner (for joint accounts) can tell us what to do with your CD when it matures. Your choices are:

• Let the CD automatically renew for a new term. (This is the default setting when you open a CD)
• Renew the CD with an increased or decreased principal balance, a different term or both
• Close the CD and withdraw all funds

Whatever you specify in the CD Maturity Center – that’s what we’ll do when your CD matures.  Change your mind later? Return to the CD Maturity Center as often as you like (until 8:30 pm ET the day before your maturity date) to update your plan. To reach the CD Maturity Center, log in to your account, go to your Account Details page and click ‘View/Edit Plan’. 

You can change your plan in the CD Maturity Center at any time during the 12 months before your CD’s maturity date. For CDs with terms of less than one year, you can make changes at any time during the term. If you don’t make any changes to your CD’s plan and it is set to auto-renew at maturity, you will have a 10-day grace period after your maturity date during which you can make changes, including closing your account and withdrawing all funds. However, if you do make changes to your plan and your CD renews with those changes, you won’t receive a grace period. In that case, your last time to make changes will be 8:30 pm ET on the day before your maturity date.  If you would like to make changes on your maturity date or during your 10-day grace period, please give us a call.

We’ll send you a reminder 30 days before your CD’s maturity date. And any time you make changes to your CD’s plan, we’ll send you a confirmation of the change. If your CD renews, we’ll send you and any joint owners (for a joint account) an email or letter with your CD’s new term, new rate and new maturity date.

For your convenience, our CD Maturity Center is available online 24/7. However, if you’d rather give us instructions by phone, you can call us toll-free at 1-855-730-SAVE (or 1-855-730-7283), Monday to Friday, 8 am – 10 pm ET, or Saturday to Sunday, 9 am – 7 pm ET.

$500

No. Partial withdrawals are not permitted from a No-Penalty CD. You may withdraw your full account balance  beginning seven days after funding.

There are no withdraw fees for a No-Penalty CD, as long as your account has been funded for at least seven days.

Once the balance of your No-Penalty CD reaches $500 or more, you may not make additional deposits. 

You can only withdraw the entire balance from your No-Penalty CD (no partial withdrawals allowed) and you must have has the account funded for at least seven days.  Once you withdraw your funds, the account will be closed.

Yes

To close your No-Penalty CD, go to your Account Detail page, click on the three dots menu in the upper right and select ‘Close this account.' If your account is eligible for withdrawal, we’ll confirm your balance and ask where you’d like to transfer your funds to.  If you’d like to transfer to multiple accounts, or if you’d like us to mail you a check, please give us a call to close your account at 1-855-730-SAVE (1-855-730-7283).

Read here for detailed information on the difference between an Online Savings Account and a No-Penalty CD. 

To add or remove a beneficiary, log in to your account and select Manage beneficiaries. You can also call us toll-free at 1-855-730-SAVE (1-855-730-7283), to add or remove a beneficiary.

We only accept natural persons as beneficiaries for your accounts. You cannot name a trust or other entity as beneficiary. There is a limit of 6 beneficiaries per account.

We will need the following information when adding beneficiaries:

• Beneficiary name
• Beneficiary date of birth
• Beneficiary Social Security Number/Individual Taxpayer Identification Number
• Beneficiary address
• Beneficiary phone number

For more information, contact us. 

At this time, we do not offer trust or custodial accounts.

We offer three types of investment accounts: Individual Investment Accounts, Joint Investment Accounts, and Individual Retirement Accounts (IRAs).

We offer three types of Individual Retirement Accounts (IRAs): Traditional IRAs, Roth IRAs, and Simplified Employee Pension (SEP) IRAs. For a comparison chart of these account types, click here.

Marcus Invest makes it easy to automate your investing. We provide portfolio recommendations aligned with your investment timeline and risk tolerance.  Our portfolios are designed to keep costs low and optimized to help balance your investment account’s risk and return. Behind the scenes, our team and technology keep your money at work by monitoring your portfolio daily and rebalancing periodically.

Marcus Invest charges a simple annual advisory fee, based on the average daily value of assets held in your account, and deducted at the end of each quarter. This fee covers the cost of asset allocation, trades, daily monitoring, and periodic rebalancing.

There are two other types of fees you may see: ETF fees and ancillary fees. The ETF fees in your portfolio are embedded in the performance of each fund, and will not appear as extra charges in your Marcus Invest account. ETF fees for any Goldman Sachs’ ETFs in your portfolio will be credited to your account up to the total amount of your advisory fee, resulting in a lower net advisory fee.  Ancillary, or “additional” fees, may apply for specific requests like printed statements, check copies, or account ownership transfers. When necessary, you’ll see them when you select “Transactions” on your account Dashboard.

To see an estimate of your advisory fee cost, click here. 

We offer over 50 managed portfolios of stock and bond ETFs that are diversified across asset classes to help balance risk and returns through market ups and downs. Based on your investment timeline, risk tolerance and selected investment strategy, we’ll recommend a portfolio aligned to your preferences that could help you reach your goal.

We offer 3 different investment themes that will help determine the mix of ETFs you’ll be invested in, Goldman Sachs Core, Goldman Sachs Impact and Goldman Sachs Smart Beta:

• Core: For people who believe it’s hard to beat the market’s average returns and prefer to track market benchmarks. 
• Impact: For people who want to support sustainable business practices and avoid environmental and social harm while tracking market benchmarks.
• Smart Beta: For people who are willing to withstand more variability to market benchmarks for potential higher long-term gains, and want to be invested in Goldman Sachs ETFs. 

We don’t offer employer-sponsored IRAs, SIMPLE IRAs or corporate 401(k) plans. Depending on your employer’s plan, you may be able to roll over certain accounts if you leave or change jobs.

Before deciding to roll over a retirement account, you should consider your personal circumstances and needs. To roll over an existing IRA, please ensure the type of IRA you open with Marcus Invest is the same IRA type (e.g., Roth, Traditional or SEP) as the IRA you plan to roll over, as we do not support rollovers between different IRA types. You can read more about your options for rolling over funds here.

Click here, and follow these three steps to open an account:

1. Tell us about yourself. You’ll answer some questions about what type of account you’d like to open, as well as your spending habits, risk tolerance, and timeline.
2. Choose your portfolio. You’ll select an investment strategy for your portfolio, and approve your portfolio’s allocation of stocks and bonds.
3. Finish setting up. You’ll enter your information and link your bank to fund your account. We’ll take it from there.

For our customers interested in advisor-led financial planning and guidance, we offer Goldman Sachs Personal Financial Management. In this offering, financial advisors work with high-net-worth customers to develop personalized financial plans and provide one-on-one advisory services. You can read more about their services here. If you would like to  be contacted by a financial advisor, please fill this form and the Goldman Sachs Personal Financial Management team will be in touch with you.

Marcus Invest is available to US citizens or those considered US residents for tax-filing purposes. If you’re abroad in certain countries for less than 90 days, you can maintain your existing account, but will be unable to open a new account from outside the US. If you plan to relocate to outside the US, you need to close your account, which we can help you with.

Yes. After you open an IRA with us, you can begin the process of rolling over your existing IRA, 401(k) or other workplace retirement plan from your Marcus Invest account’s ‘Transfer funds’ page.

If you'd like to roll over an existing IRA, the retirement account you are eligible to rollover to (Roth, Traditional or SEP) is based upon the account type you plan to rollover from:

• Traditional 401(k), IRA, or other Traditional funds can be rolled over into a Marcus Invest Traditional IRA or SEP IRA.
• Roth 401(k), IRA, or other Roth funds can be rolled over into a Marcus Invest Roth IRA.
• SEP IRAs can be rolled over into a Marcus Invest SEP IRA or Traditional IRA.
• Government 457(b), Money Purchase (pre-tax), Defined benefit (pre-tax), or 403(b) (pre-tax) funds can be rolled over into a Marcus Invest Traditional IRA or SEP IRA.

Every person’s tax situation is unique, so please carefully consider your personal circumstances and needs before deciding to initiate a rollover. Marcus Invest does not offer legal or tax advice. Please consult a tax professional, or the IRS website for additional information.

After you open an IRA with Marcus Invest, you can begin the process of rolling over your existing IRA, 401(k), or other workplace retirement plan. Your process will depend on which account type you choose to rollover.

• For rolling over an existing IRA, in advance of requesting a transfer, please make sure you instruct your current provider to sell (but not distribute to you) the entire holdings in your account, so it holds only cash.  After confirming with your provider that your account is liquidated, on your Marcus Invest account information "Transfer Funds" page, select "Rollover" as the transfer type and answer the questions about your specific type of rollover.
• For rolling over a workplace retirement savings plan such as a 401(k), you’ll need to call your plan provider to initiate the transfer. Please be sure you have first initiated the Transfer request from your account Dashboard by clicking “Transfer” and selecting “Rollover” as the transfer type. 

If you’d prefer to initiate the rollover with your plan provider on your own, here’s how to proceed:

First, call your plan provider using the phone number on your statement. You may be asked a few identity-verification questions, including your employee ID number or social security number, so keep that information.    

Second, request a direct rollover either by check or wire transfer.

By Check:

Ask your plan provider to make the check payable to “Apex Clearing FBO” followed by your full name and IRA type. For example:

Apex Clearing FBO Michelle Smith Roth IRA

Note: FBO stands for: "For benefit of.” Please make sure the check is made out to Apex Clearing in the manner described above and not to you directly, so the transaction will be considered a “direct” rollover

Further, provide your 8-digit Account Number (located at the top left of your account information screen) and request that your plan provider include this information in the memo section of the check. Then, please mail it to the following address: 

Apex Clearing Corporation

Attn: Banking Department

350 North St. Paul Street, Suite 1300

Dallas, Texas 75201

We recommend sending the check by certified mail or a similar tracking service to ensure it’s received.

Note: If the check is mistakenly mailed to you instead of the above address, confirm that the check is made payable to “Apex Clearing FBO…” in the manner described above, and mail it to the correct address within 60 days

By Wire Transfer:

Please include the below information:

ATTN: Apex Clearing

Bank Information: BMO Harris Bank, 111 W. Monroe St, Chicago, IL 60603

ABA: 071 000 288

Account Number: 3713286

Client Name: [Your Full Legal Name]

Apex Clearing Account Number: [Your 8-digit account number, located at the top of your account list]

Apex Account Type: [Your IRA type]

Please ensure we receive your funds within 60 days, and note that the transfer may be subject to wire fees.

We support rollovers to the same account type - a Traditional 401(k) can be rolled over into a Traditional IRA (or SEP IRA); a Roth 401(k) can be rolled over into a Roth IRA; a SEP IRA can be rolled over into a SEP IRA (or Traditional IRA). To help determine which IRA account type you are eligible to rollover funds into, please check here. Every person’s tax situation is unique, so please carefully consider your personal circumstances and needs before deciding to roll over a retirement account. Marcus Invest does not offer legal or tax advice. Please consult a tax professional, or the IRS website for additional information, and click here to learn more about rollovers.

As a reminder, you can schedule a call with us at 1-833-720-6468 for assistance. Our hours of operation are Monday through Friday, 9am – 6:30pm ET.

Yes, Marcus Invest may cancel a deposit to help prevent a potential overdraft if the available balance in your linked bank account is less than your requested deposit. Please note that this safeguard only works if you select “Link instantly” to link your external bank account via our secure online platform, or if you make deposits from your Marcus Savings account. We cannot offer this safeguard if you chose to manually link your bank account by selecting “Link manually.”

If you’ve scheduled recurring deposits, we'll attempt to process the next deposit as scheduled. You can reinstate cancelled deposits from your account information page once you have sufficient funds in your bank account.  

Yes, we’ll cancel a recurring contribution to a retirement account automatically if it exceeds the annual limit. If this occurs and you’d like to make a one-time contribution up to the limit for the current tax year, you can do so by selecting 'Transfer funds' on your account Dashboard. Scheduled contributions will resume the following year.

A summary of the IRS’ maximum annual contributions by account type can be found in our IRA comparison chart here.

You can initiate a withdrawal by clicking “Transfer funds” from the top of your account Dashboard and selecting “Withdrawal” from the drop-down menu. From the mobile app, you can tap “Make a transfer” from your account details screen, then select “Withdrawal” from the “Transfer Type” drop-down menu.

Please be aware you may be taxed on any realized investment gains, which may be triggered when you request withdrawals. Taking money out of your IRA is not like taking money out of a savings account: Withdrawals before age 59½ could result in IRS penalties and taxes. Marcus Invest does not offer legal or tax advice. Please consult a tax professional, or the IRS website for additional information.

To set up a scheduled deposit: on your web screen, you can select “Transfer funds” from the top of your account Dashboard; or, from your mobile app, you can select “Make a transfer” from your home screen or account details screen. From there, you’ll be able to make a one-time deposit or set up a recurring series.

You can delete or edit recurring contributions by clicking “Edit” or “Delete Series” from the contribution section of your account Dashboard or from your app’s Invest Account page.

You can begin the process by accessing the “Close Account” link from the ellipses at the top right of your account Dashboard. Alternatively, you can withdraw all your funds and select the “Close Account” option.  Once you have begun the account closure process, you will not be able to reopen your account. However, you will be able to log in for three years to access your account documents.

You must have a linked bank account and no pending transactions in order to close your account. It typically takes up to 4-10 business days to complete your withdrawal. Dividends may be credited for up to three months following closure, so please make sure your linked bank account is active – it will remain linked for this purpose.

If you have an account balance in your IRA, please note there may be potential tax consequences and IRS penalties for withdrawing funds before the age of 59½. Completing a rollover to a new IRA may help mitigate potential implications of closing your Marcus Invest IRA. Marcus Invest does not offer legal or tax advice. Please consult a tax professional, or the IRS website for additional information.

1. Link an external bank account. When you set up your Marcus Invest account, you’ll have the option to link an external bank through our quick and secure online platform. Linking an external bank authorizes us to check your balance before processing contributions, which may help prevent potential overdrafts.Link your Marcus Online Savings Account. This will also be an option when you set up your Marcus Invest account.
2. Manually provide your external bank account information. You can choose to manually provide the routing and account numbers of an external bank account. Please note that this must be a personal account in your name and owned by you (individually or jointly). Your bank must be located in the US, the US territories, US Virgin Islands, a US military base or a US embassy. To complete this process, you’ll need to verify the amounts of two small deposits (such as $0.01 and $0.06) which will appear as credits in the account you specify. Marcus Invest will make these deposits within 1-3 business days from the date we receive your information, and you'll then have 10 business days to verify the deposit amounts.
3. Choose a wire or account transfer (For individual and joint investment accounts only). You can also make deposits to investment accounts by wire or account transfer. You can access instructions for either by selecting “Wire transfer” or “Account transfer” from your ‘Transfer Funds’ page.
4. Roll over an existing retirement account. You can roll over an existing IRA, 401(k), or other workplace retirement account. Please see detailed rollover instructions in the FAQ “How do I initiate a rollover to a Marcus Invest IRA?” above. 

You can easily change your linked bank account information by logging into your account and clicking “External Accounts" from the dropdown menu located at the top right of the page, or from your app’s Linked External Accounts screen.

1. Link an external bank account. When you set up your Marcus Invest account, you’ll have the option to link an external bank through our quick and secure online platform. Linking an external bank authorizes us to check your balance before processing deposits or contributions, which may help prevent potential overdrafts. 
2. Link your Marcus Online Savings Account. This will also be an option when you set up your Marcus Invest account. 
3. Manually provide your external bank account information. If you don’t want us to check your external bank account balance, you can choose to manually provide the routing and account numbers. Please note that this external account must be a personal account in your name and owned by you (individually or jointly). Your bank must be located in the US, the US territories, the US Virgin Islands, a US military base or a US embassy. To complete this process, you’ll need to verify the amounts of two small deposits (such as $0.01 and $0.06) which will appear as credits in the account you specify. Marcus Invest will make these deposits within 1-3 business days from the date we receive your information, and you'll have 10 business days to verify the deposit amounts.

Assets from a non-retirement account (such as a brokerage or other managed account) must be liquidated and transferred as cash to your linked bank account before being moved over to a Marcus Invest account. Note that selling securities and other assets may have tax implications, so we recommend consulting a tax professional if you have questions about the potential tax implications of any liquidation.

If you already have an open individual or joint investment account with us, you can initiate a direct transfer from your outside investment account to your Marcus Invest account from your Marcus Invest Dashboard. Your current holdings must be liquidated prior to the transfer. 

If you would like to transfer, or roll over, assets from an outside retirement account (IRA, 401(k) or other workplace retirement plan with a former employer), you may do so when you open an IRA account with Marcus Invest. You can learn more about the rollover process here.

At this time, we do not automatically link your other external accounts to your Marcus Invest account.

Please go to your "Manage External Accounts" page. 

Your Marcus Online Savings Account(s) will be pre-authenticated. When you open your investment account, you'll just need to choose your Marcus Online Savings Accounts specifically in order to link it to Marcus Invest. 

You can make withdrawals from an IRA, but please be aware you may be taxed on any realized investment gains, which may be triggered when you request withdrawals. Taking money out of your IRA is not like taking money out of a savings account: Withdrawals before age 59½ could result in IRS penalties and taxes. Marcus Invest does not offer legal or tax advice. Please consult a tax professional or the IRS website for additional information. 

A transfer from an Online Savings Account to Invest will typically take 1-3 business days. Your funds will typically be invested the business day after they are received. A transfer from Invest to an Online Savings Account will typically take 4-10 business days.

Yes: On your Marcus Invest web screen, select “Transfer funds” from the top of your account Dashboard. On your Marcus Invest mobile app, select “Make a Transfer” from your home screen or account details screen. From there, you’ll be able to either make a one-time deposit or set up a recurring series from your Marcus Online Savings Account and Invest account. Please note that we do not offer recurring transfers from your Invest account to your Online Savings Account at this time.

At this time, we do not automatically link your external accounts on Marcus.com to your Marcus Invest account. To update the linked bank for your Marcus Invest account, you can go to your ’Manage External Accounts‘ page.

A transfer from Marcus Online Savings Account to Invest will typically take 1-3 business days. A transfer from Marcus Invest to an Online Savings Account will typically take 4-10 business days.

Yes, there may be limits on deposits and withdrawals depending how you choose to fund your account. 

For transfers in: you can transfer up to $100,000 in a single instant transfer (an ACH transfer) and there is a daily total transfer limit of $250,000. There are no deposit limits when you conduct a rollover (for an IRA account), or an account transfer or wire (for an individual or joint investment account).  

For withdrawals: you can withdraw up to your available balance. For security purposes, withdrawal requests exceeding $250,000 will be processed in increments up to $250,000. For example, to protect your security, a withdrawal of $300,000 will be broken into two separate transactions ($250,000 and $50,000).   

Through our three Investment Themes (Goldman Sachs Core, Goldman Sachs Impact and Goldman Sachs Smart Beta), we offer over 50 managed portfolios of stock and bond ETFs that are diversified across asset classes to help balance risk and reward through market ups and downs. Based on your investment timeline and risk tolerance, we’ll recommend a portfolio aligned to your preferences that could help you reach your goal. You can choose between our three Investment Themes and your selected asset allocation can range from 100% bond ETFs to 100% stock ETFs. For more information on the investment portfolios we offer, click here.

You can’t choose underlying investments within your portfolio, but you can choose among our three Investment Themes – Goldman Sachs Core, Goldman Sachs Impact and Goldman Sachs Smart Beta –which offer distinct investment approaches. Once you open your Marcus Invest account, you can also revisit your risk tolerance and time horizon preferences for an updated recommended allocation between stocks and bonds.

Alternate ETF options are available. If you wish to impose reasonable restrictions on your chosen portfolio, please contact us.

When you open your account, our automated portfolio recommendation tool will ask you questions about your time horizon (how long you plan to hold the investments), risk tolerance (how comfortable you are with market fluctuations) and preferred Investment Theme (Goldman Sachs Core, Goldman Sachs Impact or Goldman Sachs Smart Beta). Our platform uses this information to generate an automated model portfolio recommendation that matches to your investment profile.

All of our investment portfolios are proprietary and are based on models designed by Goldman Sachs investment professionals. For more information on how we build our portfolios, click here.

Marcus Invest is a digital investment platform, meaning its main functions, including customer experience, our portfolio recommendation tool and account monitoring and rebalancing functions are accomplished by proprietary technology. However, there is frequent human involvement in designing and providing oversight to our investment process, ETF selections, and portfolio recommendations. You can read more about the role of various Goldman Sachs teams in Marcus Invest, including the Investment Strategy Group (ISG), Alternative Investment and Manager Selection (AIMS), the Portfolio Management Group (PMG) and Digital Investing and Advice, on this page.

Rebalancing is the periodic realigning of your account to match your target asset allocation.

Changes to market prices, or inflows and outflows from your account, such as deposits or withdrawals, can change your account’s asset allocation. We regularly review your account to monitor its ETF holdings against your portfolio’s target asset allocation, and will periodically rebalance your account holdings so that they realign with your target asset allocation.

Under certain circumstances, such as volatile market conditions, our investment advisory personnel have the ability to override or delay rebalancing when we feel rebalancing may negatively affect your accounts.

For each investment account you open, you’ll need to select a single investment theme (Goldman Sachs Core, Goldman Sachs Impact or Goldman Sachs Smart Beta). You can change your investment theme after you open your account by selecting your ‘Portfolio’ page from your account Dashboard and then “Change investment theme.”

Marcus Invest portfolios are diversified and can include exposure to some or all of the following asset classes: U.S. Stocks, Foreign Stocks, Emerging Markets, Real Estate, Municipal Bonds, High-Yield Bonds, and Core Fixed Income.

Stocks: Stocks are an investment in a piece of a company. Also known as “shares” or “equity”, stocks play an important role in many investment portfolios.

• U.S. Stocks: U.S. Stock ETFs track a basket, or group, of publicly traded companies based in the United States. These can include companies like Apple or Microsoft.
• Foreign Stocks: Foreign Stock ETFs track a basket, or group, of publicly traded companies based in developed international markets. These ETFs offer exposure to the economies of developed markets such as the U.K., Japan, and Europe.
• Emerging Markets: Emerging Market ETFs track a basket, or group, of publicly traded companies based in developing economic markets abroad.
• Real Estate: Real Estate ETFs track a basket, or group, of publicly traded REITs. REITs (Real Estate Investment Trust) are companies that own, and in some cases operate, income producing real estate. REITs can own many types of commercial real estate, ranging from office and apartment buildings to warehouses, shopping centers, and hotels.

Bonds: A bond is a loan to an organization that is looking to raise a large sum of money to help pay for certain projects.

• Municipal Bonds: Municipal Bond ETFs track the performance of debt issued by municipalities, such as Denver or Los Angeles, across the United States. This asset class could provide income exempt from federal tax, although state and local income taxes can still apply.
• High-Yield Bonds: High-Yield Bond ETFs provide exposure to bonds issued by companies that are below investment grade and may provide attractive income.
• Core Fixed Income: Core Fixed Income ETFs track the performance of various debt investments. These ETFs can offer exposure to highly-rated U.S. corporations, U.S. Treasury, and more.

Rate of return shows how the total value of your investments has increased or decreased over time as a percentage. To calculate this value, we use time-weighted returns (TWR), which is a commonly used way to measure investment performance. TWR is the compounded rate of return of your portfolio over a specified time period that does not reflect any impact from deposits or withdrawals, thus demonstrating how our investment selection impacts your portfolio’s performance.

Please note investments in securities involve risk, and the value of investments and income derived from such investments may fluctuate. Past performance is not a guide of future results. Performance shown on your Dashboard may include investments no longer owned in current or closed accounts. The performance report presents the relevant time weighted performance, which is a combination of daily returns compounded over a specified time period with the removal of the deposit and withdrawal impacts. Aggregate performance may not equal the sum of returns at an investment level. The sum of values in your account activity snapshot may not equal your current account balance due to rounding. Performance for advisory accounts is currently calculated net of fees, if any, and might include investments for which actual market prices are not available as of the date of this statement.

Over time, Marcus Invest may adjust how it calculates performance for certain asset classes or strategies in the future. Performance of cash is generally included in the total performance calculation but not displayed separately. Inception to Date performance returns displayed above are cumulative returns.

Your account’s historical performance is shown on your Invest account information page in the ‘Detailed Performance’ section toward the bottom of the page.

You may notice that we provide two tabs of helpful information: the first tab displays your gains/losses in dollars ($), and we break down this value to show how much of it is due to market changes, dividends, interest and fees; the second tab displays your time-weighted return as a percentage (%), and we show a graph of how your account’s returns have changed over time. You can view these calculations since inception, year-to-date or month-to-date by using the time period drop-down menu at the top.

We track time-weighted returns (TWR), as opposed to simple returns, since this calculation better indicates how our investment selection impacts your portfolio’s performance. Please keep reading for a more detailed explanation.

Time-weighted return

TWR measures how the total value of your investments has increased or decreased over time as a percentage. TWR is your account’s compounded rate of return over a specified time period, meaning the calculation breaks down your account’s performance into sub-periods, which are started each time funds are added or removed from your account. The returns of each of these sub-periods are then multiplied by each other to get the end result, or TWR. This method helps account for the timing of your deposits, withdrawals, and other cash flows so that they don’t distort how your account has performed.

Simple return

By contrast, simple returns are calculated by dividing your total gains or losses by your net deposits. While this is an easier performance metric to work out on your own, it does not consider the timing of cash transfers into and out of your account. Your simple return could only equal your TWR if there is one cash transaction, such as your initial deposit into your account. Once there is any additional cash flow (even if it’s a dividend or interest payment), your simple return may be different than your TWR.

Since the market value of your account’s assets fluctuates during the day, the default “as of” date for your account’s performance will typically be the previous trading day.

Occasionally, performance may reflect information from a day prior to the previous trading day or be temporarily unavailable. We ask for your patience in these rare instances, which are typically due to a delay in access to relevant data, and which are usually resolved within a few days. We suggest simply checking back on your account at a later time for updated “as of” information.  

Your performance won’t be displayed only if we are making improvements to our platform or if data is currently not available, so please don’t worry. We ask that you remain patient, since the “as of” date may update within a few days or even just a few hours.

It’s possible for your time-weighted return to be positive while your gains/losses are negative, or vice versa. This situation can arise after you make a large deposit or withdrawal, especially when there is market volatility, and it’s due to how time-weighted returns (TWRs) are calculated – please see “Why does Marcus Invest calculate performance using time-weighted returns?" for more detailed information. 

The potential earnings graph on your account Dashboard shows how your investment portfolio’s asset allocation could perform over the next 30 years during strong, average and weak market conditions.

The legend below the graph includes your current deposit growth and is inclusive of any pending and/or recurring deposit series you may have. It also shows the potential impact a new or modified recurring deposit on your investment portfolio’s asset allocation in an average market. These estimates are based on your current portfolio’s asset allocation, latest account balance and any scheduled deposits. These projections represent a range of hypothetical outcomes for your asset allocation and do not account for the specific strategy you selected or the ETFs in your portfolio. The actual performance of your account may vary.

For IRAs, the graph does not account for required minimum distributions (RMDs) that you may need to take. We run thousands of factor-based Monte Carlo simulations to project your asset allocation's potential growth to create these illustrations. To estimate the growth of each asset class, we use a number of representative indices, weighted to match how your portfolio’s asset allocation could perform under different market conditions.

How we account for recurring deposits

All recurring deposits are assumed to start the month following this one, except annual deposits are assumed to start on the last day of the month that’s twelve months from today. For IRAs, if the stated contribution exceeds allowable limits for the current year (for example, if you contribute to Marcus Invest IRA and an IRA outside of Marcus), the projections exclude the excess amounts.

Projections are shown in full-year increments from the current month. Reinvestment of dividends and other earnings are reflected in the projections, but deduction of advisory fees, transaction costs, other required expenses and withdrawals are not, which will reduce projected returns. Contributions to IRAs are limited by account type and age in accordance with IRS limits.

Calculating the impact different deposit frequencies can have using the drop-down options on the Potential Earnings calculator

• If you select recurring deposits in the calculator, these are converted to monthly deposits even if you select weekly to illustrate potential earnings. Monthly deposits are assumed to be invested at the end of each month.
• If you select a single annual deposit in the calculator, the estimate assumes this will be invested at the end of each year. The estimates also assume that rebalancing to your target asset allocation occurs monthly, even if the frequency may be different. Our projections are designed for diversified portfolios with estimated volatilities between 1.9% and 15.2%, and may be less accurate for portfolios with volatilities outside of that range.

We incorporate several factors, including (but not limited to) liquidity and exchange rates, into the estimates in addition to what’s outlined above. We believe these factors drive long-term risk and return, including systematic equity, inflation and interest rate risk, as well as market-wide liquidity risk. By estimating each factor's contribution to the risk and return of each asset class, we establish:

Estimated Mean Return (EMR). This is an estimated average annual return of the asset class over long periods of time. Each asset class' EMR is the sum of two components: 1) The theoretical rate of return on a riskless investment (or the “Risk-Free Rate”), and 2) the estimated long-term return on an annual basis in excess of the Risk-Free Rate (or the “Risk Premium”). EMR assumptions are based on indices that may not include all, or a portion, of the fees you pay. These indices are generally unmanaged and not available for investment.

Long-Term Risk. We use two primary measures to quantify the risk of each asset class: volatility and correlation. Volatility is the possible fluctuation in the return of each asset class. Correlation is the relationship of each asset class' return with the returns of other asset classes. Volatilities of, and correlations across, asset classes of a portfolio are used to determine the overall risk of a portfolio.

Balance shows the most recently-priced market value of the assets in your account, plus ACH deposits that have been initiated but not yet received. While pending ACH deposits are reflected in your current account balance, it generally takes one business day before funds are invested in your portfolio after they’ve been received. Completed rollovers, wires and ACATs will be reflected in your balance one business day after such assets have been received from our custodian. It doesn’t reflect the potential impact of any intraday trades.

Your balance will reflect withdrawals the business day after they are completed. On your account Dashboard, you can refer to your detailed performance section’s “Ending balance” to check on your balance available for withdrawal.

Change shows the change in market value of ETFs held in your account from the previous business day’s closing price to the time indicated. It represents the impact of market changes to your account on a given day, and is provided to you both as a dollar amount and in percentage terms on your account Dashboard. It doesn’t reflect the potential impact of any intraday trades, pending deposits or withdrawals.

To understand and evaluate your account’s long-term investment performance, you should refer to the 'Detailed Performance' section of your account Dashboard.

We use delayed pricing data to update your ETF market values through the day. The delayed market data is generally delayed by 15-20 minutes when available. We rely on pricing received from your custodian (Apex Clearing Corporation) when delayed market data is not available.

Investments involve risk, and past performance does not guarantee future results.

For more information on your balance and daily changes, please contact [email protected].

Your balance history will not be displayed when you have recently opened your account, and funds have not yet been credited. The process typically takes 1-3 business days for electronic (ACH) transfers, but may take longer for rollovers or wire transfers. As soon as your transferred funds have been credited to your account, your balance history will be tracked, and historical balance information will be available.

Otherwise, an unavailable balance history may occur due to scheduled platform maintenance or improvements, or when data is temporarily unavailable. In all cases, your balance history should be restored within a few days or even just a few hours.

Marcus is subject to regulatory obligations that require us to determine potential clients’ suitability based on their financial situations and investment objectives. Sometimes we determine an investment account is not appropriate for certain individuals at the time of their application. Our custodian, Apex Clearing Corporation, is subject to similar regulatory obligations, and may disqualify client applications on similar grounds.

There are also certain age, geography and residency requirements you must meet in order to open a Marcus Invest account. Marcus Invest is currently only available for individuals who are at least 21 years old, are located in the United States, and are US citizens or residents for tax-filing purposes with a residential (not commercial or P.O. box) US address. 

Affiliation is defined as having a spouse, member of your immediate household, or anyone who contributes 25% or more of your annual income who works for either FINRA (the Financial Industry Regulatory Authority) or a financial institution. Financial institutions include the following: 

• FINRA-registered broker-dealers
• Domestic or foreign non-FINRA-registered broker-dealers
• Investment advisors
• Banks or credit unions
• Trust companies
• Insurance companies
• Investment companies 

If you are affiliated with FINRA or a financial institution, you can find out more about your restrictions and obligations below in “What if I work for, or am affiliated with, FINRA or a financial institution?”

You’ll be contacted by email to complete one of the following:

• If you or your affiliate works at a financial institution, the firm’s compliance department will need to send us an approval letter. If your affiliation is with Goldman Sachs, please let us know by emailing us at [email protected].
• If you or your affiliate works for FINRA, please email us at [email protected], so we can send duplicate copies of your account statements and trade confirmations to your employer.

If you’re not sure whether you’re a FINRA affiliate, see “What does it mean to be affiliated with FINRA or a financial institution?” for further information.  

A trusted contact is someone 18 years old or older who can be reached by Marcus Invest (or your custodian, Apex Clearing Corporation), if we encounter suspicious activity related to your account and are unable to contact you. A trusted contact person may be asked to disclose account information or confirm your status regarding health, legal guardianship, executorship, trusteeship or matters related to power of attorney. Marcus Invest or Apex may also place a temporary hold on disbursements of funds or securities from your account if either party believes it’s appropriate.

Providing a trusted contact person’s information, which can be done from your ‘Invest profile’ page, is optional. A trusted contact will not be able to access your account, or transfer assets to or from your account. 

We ask for your Social Security Number (SSN), or Individual Taxpayer Identification Number (ITIN), for security and tax reporting purposes, and to legally verify your identity. The security of your data is very important to us and we make it a priority to protect your privacy and safeguard your account information. Please visit the Security Center for more information. 

Marcus Invest is available to US citizens or those considered US residents for tax-filing purposes. If you’re abroad in certain countries for less than 90 days, you can maintain your existing account, but will be unable to open a new account from outside the US. If you plan to relocate to outside the US or US territories, you need to close your account, which we can help you with.

Marcus Invest charges a quarterly advisory fee based on the average daily value of assets held in your account. This fee covers the cost of asset allocation, trades, daily monitoring, and periodic rebalancing. To see an estimate of your advisory fee cost, click here.

All ETFs charge an ETF fee to cover their management and operational costs. These fees are embedded in the performance of each fund, so you won’t see it as an extra charge in your Marcus account. Your account’s custodian, Apex Clearing Corporation, may charge fees for ancillary services, such as requests for printed statements, check copies, or account ownership transfers. When necessary, you’ll see any ancillary fees reflected in the “Transactions” tab of your Dashboard. For additional information on Marcus Invest fees and charges, you can review the Goldman Sachs & Co. Marcus Invest ADV Part 2 Brochure.

Fees accumulate daily, and are calculated based on your account balance at the end of the latest business day. You’ll pay accrued fees at the end of each quarter. To pay your fees, we automatically deduct cash available in your account and, when necessary, sell ETFs to raise additional funds for fees owed.

You can review a detailed fee breakdown here. If you have Goldman Sachs ETFs in your account, your net advisory fee may be lower, since we apply a credit for any Goldman Sachs ETF fees up to your advisory fee. 

Though there are exceptions, most early withdrawals from a Traditional or SEP IRA will result in taxes and penalties. Withdrawals of contributions (not earnings) from a Roth IRA, however, can be made at any time without incurring taxes or penalties.

Every person’s tax situation is unique. Marcus Invest does not offer legal or tax advice. We strongly encourage you to contact a tax professional or consult the IRS website to determine if an early withdrawal is right for you.

A wash sale is the sale of a security, such as a stock, bond or Exchange-Traded Fund (ETF) at a loss, followed by the purchase of that same security (or a substantially identical security) within 30 days. The wash sale rule is an IRS regulation that prohibits a tax deduction for a loss resulting from a wash sale. This rule is designed to prevent investors from selling securities at a loss to claim a tax benefit and then replacing the securities with similar exposure.

Wash sales may occur when you request changes to or withdrawals from your account, or when we perform periodic rebalancing. These activities may impact your tax situation. Your custodian, Apex Clearing Corporation, will monitor potential wash sale transactions that happen in your account, and adjust your cost basis and year-end tax forms accordingly. Please note that the wash sale rule can apply to securities across all of your and your spouse’s investments accounts.

Marcus Invest does not offer legal or tax advice. Please consult a tax professional or the IRS website for additional information.

Profits from the sale of securities (including any required adjustments), such as stocks, bonds or ETFs, are regarded as realized investment gains or capital gains. Long-term gains are defined as gains on investments you held for more than a year and are generally subject to lower taxes than short-term gains, defined as gains on assets you held for a year or less.

Withdrawals, model changes or rebalancing your account can occasionally lead to such gains, and can have tax implications. Your custodian, Apex Clearing Corporation, will provide tax statements at the end of the year that summarize your realized gains and losses. Marcus Invest does not offer legal or tax advice. Please consult a tax professional or the IRS website regarding your personal circumstances and needs. 

The Consolidated 1099 is an IRS form that details tax reporting information for taxable investment accounts. It reports information such as any dividends you’ve been paid, and any realized gains or losses resulting from security sales. You’ll need to submit this form when you file your taxes.

Your custodian, Apex Clearing Corporation, will mail your Consolidated 1099 to you by mid-February. You can also download it at this time by logging in to your account and selecting “Documents.” 

If you contributed to an IRA in the preceding tax year, you’ll receive IRS Form 5498 in the mail from your custodian, Apex Clearing Corporation (who’ll also mail a copy to the IRS). This form reports your contributions for the year, the required minimum distributions taken, and the fair market value of your IRA. You don’t need a 5498 to file your taxes. Your 5498 will be mailed to you and made available for download in late June. 

IRS Form 1099-R reports distributions from your IRA during the calendar year. It indicates the total gross distribution and any federal, state, or local tax withheld, and should be filed with your taxes. You’ll only receive a 1099-R if you’ve made a withdrawal (of $10 or more) from an IRA. We’ll mail your 1099-R to you in early February, or you can download a copy by logging in to your account and selecting “Documents.”

IRS Form 1099-R will indicate there was an early withdrawal from your IRA, and should be filed with your taxes. If you withdraw funds from your IRA before age 59½, you may subject to a 10% penalty.

Marcus Invest does not offer legal or tax advice. Please consult a tax professional or the IRS website for additional information.

Specific circumstances may make certain IRA withdrawals exempt from this penalty, including:

• Corrective contributions, such as those taken out of your IRA to avoid over-contributing.
• Certain qualified higher education expenses.
• Up to $10,000 toward the purchase of a first home.
• Paying health insurance premiums while unemployed

Marcus Invest does not offer legal or tax advice. Please consult a tax professional or the IRS website for additional information.

Annual contribution maximums can be found in our IRA comparison chart here. They depend on which type of IRA you have, as well as factors such as age, income and when you plan to withdraw your money.

Marcus Invest will automatically pause your contributions for you when they could put your Marcus IRA over the IRS annual contribution limit.  If you do not make any changes, your scheduled contributions will resume next year so that you can continue to save for your future.

Marcus Invest does not offer legal or tax advice. Please consult a tax professional or the IRS website for additional information.

May 17, 2021 is the last day to make 2020 tax year contributions. After that date, all contributions to your Traditional or Roth IRA will be for the 2021 tax year.

If you’ve been impacted by recent natural disasters, you may qualify for a deadline extension for IRA contributions. View the IRS webpage for more details.

Yes, Marcus Invest will automatically pause your IRA contributions if they would exceed IRS annual maximums.

You may receive one or more of the following forms, which will be sent to by your custodian, Apex Clearing Corporation. These forms will also be available to you when you select “Documents” from the top navigation of your Dashboard.

1099-R: Necessary for filing your taxes.

You’ll receive a 1099-R if you’ve made a withdrawal (of $10 or more) from an IRA. You can expect to receive this document in early February.

Consolidated 1099: Necessary for filing your taxes.

The Consolidated 1099 is a packet consisting of one or more forms that will be sent to you if your individual or joint investment accounts meet certain criteria. The Consolidated 1099 is for taxable accounts only (not IRAs), and the forms it may include, and their criteria, are as follows: 

• 1099-DIV: Included if you’ve received dividend payments on your taxable account. 
• 1099-INT: Included if you’ve received at least $10 in interest payments for the tax year.
• 1099-B: Included if there were any sales in your account, typically due to withdrawals or rebalancing.

5498: Not necessary for filing your taxes.

Form 5498 reports contributions to your IRA for the prior year, required minimum distributions (RMDs) taken, and the fair market value of your IRA. While you don’t need this form to file your taxes, you should keep it for your records. You can expect to receive this form in late June.

Required minimum distributions (RMDs) are annual withdrawals required for most retirement plans (including most IRAs) starting at age 72 (or age 70½ if you turned 70½ on or before December 31, 2019). RMDs set by the IRS apply to both Traditional and SEP IRAs, and failure to take RMDs from these accounts may result in tax penalties. RMDs do not apply to Roth IRAs.

An exception was made for 2020: As part of the CARES Act, all RMDs were suspended for 2020. So, if you are above age 72 (or age 70½ if you turned 70½  on or before December 31, 2019), you’re not required to take an annual distribution from a Marcus Invest SEP or Traditional IRA for 2020. 

When RMDs are required for your Marcus Invest account, your account’s custodian, Apex Clearing Corporation, will mail you an annual breakdown of your RMDs for the upcoming year. You can expect to receive this letter by February. Marcus Invest will not take additional measures to monitor or confirm your taking of RMDs. 

Marcus Invest does not offer legal or tax advice. Please consult a tax professional or the IRS website for additional information.

You have the right to revoke your IRA within 7 days of the receipt of the legal agreements.

To start the process, please contact us at [email protected]. We’ll then provide written notice to the account custodian, Apex Clearing Corporation.

In most circumstances, if you make withdrawals from your IRA before turning 59½, the withdrawal will be considered an “early distribution,” which is subject to a 10% penalty by the IRS. Marcus Invest does not offer legal or tax advice. Please consult a tax professional or the IRS website for additional information.

Due to the ongoing COVID-19 pandemic, the IRS has automatically extended the 2020 federal income tax filing and payment deadline due date from April 15, 2021 to May 17, 2021. 

This extension also automatically postpones the date that affected taxpayers are eligible to make 2020 contributions to their IRAs to May 17, 2021. You can read more about this change here. 

Victims of the Texas, Oklahoma and Louisiana winter storms will still have until June 15, 2021 to make 2020 contributions to IRAs and file 2020 taxes and payment deadline.

A primary beneficiary is someone you select to receive assets in the event of your death. A contingent beneficiary is designated as next in line to receive assets should your primary beneficiary pre-decease you. You can set up primary or contingent beneficiaries for any Marcus Invest IRA account.

You can add both primary and contingent beneficiaries for any IRA account. You can set up and edit your primary beneficiary information by logging into your account and clicking “Beneficiaries” from the dropdown menu located at the top right of the page. You may add up to six primary beneficiaries for each IRA account. To set or change any contingent beneficiary information, please contact us at 1-833-720-6468.

• No fees. No sign-up fees, no prepayment fees. Truly, no fees. Ever.  
• Fixed rates for the life of the loan. 
• On-time payment reward. 
• Customizable payment due date.

 

We accept applications from consumers over 18 (19 in Alabama, 21 in Mississippi and Puerto Rico), with a valid U.S. bank account and Social Security or Individual Tax I.D. Number.

Yes, savings customers can apply for a Marcus loan. 

At Marcus, we offer loans up to $40,000. Your loan amount offer is based on the information on your application and credit report, as well as your intended usage, and our assessment of your ability to pay.

If you apply online, we use a series of data points to provide a tailored list of loan options based on the loan amount and monthly payment that you select. Your loan amount offer is based on the information on your application and credit report, as well as your intended usage and our assesment of your ability to pay. You can also browse other loan options based on different loan and/or monthly payment amounts. 

Annual percentage rates range from 6.99% to 19.99%. Only applicants with excellent credit qualify for our lowest rates, and rates will generally be higher for longer term loans. Learn more about loan options and rates.

Your rate will vary depending on many factors, like the information you provided, the loan amount, loan term, and information from your credit report. Your rate remains fixed for the life of your loan.

A Marcus personal loan has no fees. Ever. No sign-up fees, no prepayment fees and no late fees, truly, no fees. This means when you take out a loan with us, the only thing you pay is your principal and interest.

We do not charge fees. Ever. If you pay late, pay less than your amount due or miss a payment, you’ll accumulate more interest and your final payment will be larger as a result. In addition, payments that are not paid in full and on time may result in an event of default under your Installment Loan Agreement. Late payments, partial payments, missed payments, or defaults on your loan may be reflected in your credit report.

Yes. You may change your due date up to three times during the life of your loan. Read here for more on how to change your payment due date.

If you are applying online, you may make the first change to your due date as part of the initial loan setup.

After your first loan due date, you will be able to make additional changes to your due date. Sometimes, your due date change will not apply to your upcoming due date. In these situations, you will need to make your upcoming payment on your previously scheduled due date and your due date change will take effect the following month. When you request a due date change, we will tell you when the change will take effect.

You cannot use this feature while you have any past due amounts outstanding, during any payment deferral or during your final monthly payment period.

Please refer to your Installment Loan Agreement (“ loan agreement”) for all of the rules regarding payment due date changes. You can find a copy of your loan agreement on your dashboard customer profile when you log-in to Marcus.com.

 

To consolidate debt with a personal loan, determine the amount you owe, take out a personal loan from Marcus for that amount, and use the loan amount to pay off your creditors. It’s simple, easy to do, and it may save you money on fees and interest, when compared with higher interest debt. A Marcus debt consolidation loan may be used to pay off things like credit card balances or financed purchases.

If you intend to refinance an existing loan with a Marcus loan, you should know that:

1. You may not refinance an existing student loan with a Marcus loan. 
2. You will lose any special interest rate benefits or rights that you have or could obtain on your existing loan. These could include state or federal rights (such as under the Servicemembers Civil Relief Act), protections available to borrowers in financial trouble and or rate reductions for on-time payments. 
3. Monthly payment requirements for your current loan and our loan may vary.

Yes, both existing and previous customers can now apply for another loan with Marcus. To learn more and apply, log in to your account.

A home improvement loan from Marcus can help your house feel a little more like home. You can get up to $40,000 to finance your home improvement project with no collateral or home appraisal required. Applying is easy and straightforward—you can get your fixed rate loan offer in less than 5 minutes with no impact to your credit score. And a home improvement loan from Marcus has no fees, ever.

We use the daily simple interest method to calculate interest. That means, interest is charged every day on the principal balance that is outstanding and you only pay interest for the number of days that your loan is outstanding. Below is information about how certain payments will affect your monthly payment, the amount of interest that you pay and the amount of your final payment.

• If you pay late, pay less than your amount due or miss a payment, you’ll accumulate more interest and your final payment will be larger as a result. In addition, payments that are not paid in full and on time may result in an event of default under your Installment Loan Agreement. Also, late payments, partial payments, missed payments, or defaults on your loan may be reflected in your credit report.
• If you make your monthly payment early or you pay more than your amount due, your future monthly payments will stay the same, but you will pay less interest and your final payment will be reduced as a result.

No, Marcus is not a P2P lender. Loans from Marcus by Goldman Sachs® are a product of Goldman Sachs Bank USA. Peer-to-peer lenders are not banks. 

We are grateful for the contributions servicemembers make to our country. In recognition of this service, the Servicemembers Civil Relief Act (SCRA) provides protections to certain individuals. The SCRA is intended to enable servicemembers to devote their energy to the defense needs of the United States of America. The benefit is intended to postpone or suspend certain civil obligations to enable servicemembers to devote full attention to duty and relieve stress on the family members of those deployed servicemembers.

Servicemembers, and in certain instances spouses/domestic partners, may have their annual percentage rate lowered to 4% from the time that SCRA eligibility begins and is applied from that time for the life of the loan.

Please call us toll-free at 1-844-MARCUS1 (1-844-627-2871) to speak to a loan specialist if you would like more information or to find out if you are eligible.

Welcome! To enter your loan offer code, click here.

No. We only accept individual loan applications.

In addition to completing the application form, we may request documents such as recent pay stubs or bank statements to verify your income. To verify your identity, you may need to provide your full Social Security or Individual Tax I.D. Number or a photo ID issued by a U.S. state or territory. In some cases, you may need to provide additional information. Read more on how to get started with applying for a personal loan in 5 steps.

Once you provide your U.S. bank account and routing numbers, we’ll do our best to verify your account using the information you provide. In some cases, we’ll need you to provide us with an image of a valid check from an account in your name. Once we review and accept the check, you can continue your application. If we require additional information from you, we’ll contact you via email and/or phone.

Exploring your loan options online will not impact your credit score. Once you’ve selected the loan option that’s best for you, we’ll ask you to complete an application and to enter additional information on your employment status, phone number and your full Social Security or Individual Tax I.D. Number, among other things. This step counts as applying for a loan and may impact your credit score. We will let you know during the application process at what point your credit score might be impacted. 

Unfortunately, loan offers depend on time-sensitive factors, and information that we learn about you. As a result, that loan offer may no longer be available or valid for you. You can still search for loan options that are right for you.

First, make sure your documents clearly show your name and that they aren’t expired.

You can send us documents for your loan application directly from your mobile device's camera, your photo library or upload files from your desktop computer.

To upload income documents:

1. Tap "Upload Documents" on your "To-Do List" and select whether you'd like to upload an existing photo (desktop or mobile), or take a new photo (mobile). 
2. If you are taking a new photo, make sure your document is placed on a flat, well-lit surface.
3. When you're done, click "Submit". It's that easy! 

In some cases, we may ask you to re-upload a document if:

• your name isn't included; 
• the document type cannot be determined.
• pages are missing; 
• the document is blurry or cut off; or unreadable
• it wasn't in a supported format (JPG, PDF or PNG). 

Note: Document upload directions only apply to online applications.

Yes. When you apply online you can browse loan options based on different loan and/or monthly payment amounts.

If you applied online and have an account, log in to see your loan application status. Remember, we'll send you an email when your application status changes or if we need any additional information.

If you applied online, once you’re approved, simply e-sign your loan documents and connect your U.S. bank account to receive your funds. After we verify your bank account it should take about 1 to 4 business days for funds to be deposited into your bank account.

Actual timing may be longer or shorter depending on the time of day we process your loan documents and depending on your financial institution.

If your application is declined, you’ll receive an explanation as to why we could not offer you a loan on-screen after applying or a notice in the mail within 7-10 business days. Please wait at least three months before re-applying for a loan from Marcus.

Yes. Please call us at 1-844-MARCUS1 (1-844-627-2871) for assistance. If you have previously started an online application, you will need to complete it on Marcus.com.

We use an automated system to attempt to verify your income and employment. We may request documents such as recent pay stubs or personal bank statements. In certain circumstances, we may also need to contact your employer directly. This is to verify your work status — not to discuss your application.

At Marcus, we may ask for proof of income adding up to your stated annual income. The following documents are accepted:

Personal income: your most recent pay stub. You may also submit your offer letter (if within 60 days of new employment).

Spousal or household income: If you included income from your spouse or any other member of your household, please also submit the paystub showing the additional income.

Military income: your Military Leave and Earnings Statement.

Alimony income: your most recent three months' personal bank statements showing receipt of alimony.

Child Support income: State/Court-issued letter showing proof of payment for at least 3 months.

Retirement income: your most recent 1099-R/1099 SSA OR retirement benefit letter.

Benefit income: a copy of the benefit award letter. Below are examples of benefits:

• Temporary Aid to Needy Families (TANF or Welfare)
• Food Stamps (WIC or SNAP)
• Rent and Mortgage Supplement or Assistance Programs (Section 8)
• Social Security
• Supplemental Security Income
• Unemployment Benefits
• Disability
• Survivor Benefits
• Foster Care
• Adoption Assistance

Personal bank statements: You may upload three months of individual or joint personal bank statements (most recent and consecutive). Note that additional information may be required depending on income source.

You may upload any of the above documents and, in the case of personal bank statements, you may be able to link your bank account(s) instead.

For those who are self-employed, the last three months of personal bank statements.

Business bank statements or Individual Income Tax Returns (Form 1040) are not accepted.

You may upload your last three months of personal bank statements or, in some cases, you may be able to link your bank account(s) instead.

To help facilitate your Marcus loan application process, thousandsof institutions are available to link. When attempting to link, type the name of your financial institution. Once you see your financial institution, try linking it by using the same credentials you use to log in at their website or app.

When attempting to link your account, if your financial institution is not supported, you’ll see the option to type in your institution name and send to us. We’ll use this information to improve our product over time.

To submit the required documentation, you can continue by selecting “Manually upload bank statements” and following the prompts.

If you are unable to link to a supported financial institution using your credentials, it’s possible that your institution is making changes on their end that may disrupt the ability to link your account(s).

Here are some steps you can take to try to troubleshoot the issue:

1. Open a browser in a private window or tab
2. Log in to your account without using a password manager or auto-fill
3. Complete any multi-factor authentication steps (typically, only security questions and code via text or code are accepted when linking your account(s))
4. Try to link again at Marcus

To submit the required documentation, you can continue by selecting “Manually upload bank statements” and following the prompts.

We take the heavy lifting out of paying down your credit cards, retail cards and/or personal loans by sending your funds directly to your creditors when you select debt consolidation as your loan purpose.

Anyone who chooses debt consolidation as the reason for their loan may be able to use Direct Payment for up to 10 credit cards, retail cards and/or personal loans. There’s no fee to use Direct Payment.

You can pay down most credit cards and many retail cards and unsecured personal loans with Direct Payment. Your credit card issuer must be able to accept electronic payments and, if you are trying to pay down a retail card or personal loan, your creditor must be able to accept payments through a bill pay network. Please note that you cannot pay down debts owed to Goldman Sachs Bank USA, including AppleCard or Marcus personal loan debt. You also are unable to pay down other types of debt such as student or educational loans and secured loans, like mortgage loans or car loans. 

Your credit card issuer must be able to accept electronic payments and, if you are trying to pay down a retail card or personal loan, your creditor must be able to accept payments through a bill pay network. At this time, we are unable to support disbursements to all creditors. Top creditors to whom we are unable to disburse include Navy Federal Credit Union cards and personal loans, Sears National Bank card, First Bank and Trust card, Lending Club personal loans, and Prosper personal loans. Please note that you also cannot pay down debts owed to Goldman Sachs Bank USA, including AppleCard or Marcus personal loan debt.

Direct Payment is limited to certain credit cards, retail cards and unsecured personal loans. You cannot use it to pay down other types of debt such as student or educational loans and secured loans, like mortgage loans or car loans.

You can send all or some of the money to up to 10 of your credit card, retail card and/or personal loan accounts as long as you selected debt consolidation as the reason for your loan. We’ll disburse anything that’s left over to your bank account.

With Direct Payment, you don’t have to wait for your funds to arrive to your bank account and then schedule one or more payments to your credit card, retail card and/or personal loan account(s). Instead, you tell Marcus which account(s) you’d like to pay down and in what amount(s) and we’ll send the money to those account(s).

On the disbursement page, we will ask you to provide the account information for the credit cards, retail cards and/or personal loans that you want to pay down as well as the amount you would like to pay down for each account. 

Your credit card, retail card and personal loan companies may receive your funds in 1-4 business days. Marcus doesn’t control how or when your creditor will apply your funds to your balance, so you should keep making all required payments until you see that the funds have been applied.

Please note that credit card companies often add interest at the end of a billing cycle.  Accordingly, even if you pay your current credit card balance off with Direct Payment, interest may still be added at the end of the billing cycle and you will have to pay that balance separately.

Visit our Disbursement Disclaimer to learn more.

The on-time payment reward is a payment deferral feature for customers who consistently pay on time. After making 12 or more consecutive monthly payments in full and on time, you can defer one payment. At Marcus, we want to help our customers pay off their debt, so we offer the ability to defer payments without accruing additional interest or fees.

The on-time payment reward serves as a tool to help customers plan ahead and manage their monthly finances. We will not charge interest during the deferral, and we will extend your loan by one month (interest will accrue normally during this extra month). Your payments resume as usual the month after the deferral. If you miss a payment or pay late once, you can no longer use the feature for the life of your loan.

When you request a deferral, please note it needs to be done before 5 pm E.T. at least 16 days prior to your payment due date. If that date is a weekend or holiday, contact us on the business day prior. To defer a payment, please contact a Loan Specialist toll-free at 1-844-MARCUS2 (1-844-627-2872).

There is no maximum limit. After making 12 or more consecutive monthly payments in full and on time, you can defer one payment. After you use your deferral and make another 12 consecutive monthly payments in full and on time, you will be eligible for another payment deferral. See your loan agreement for details.

No. You can use it for any future payment so long as you continue to pay in full and on time.

AutoPay is an automatic payment tool that withdraws a regularly scheduled payment amount from your checking account. With AutoPay, you won't have to worry about forgetting a payment.

You can make one-time payments each month, or for added convenience, you can set up AutoPay on Marcus.com. We also accept payments by phone and check/money order payments by mail. See below question for details on how to pay by check.

Yes. To pay by check, please include your loan number in the memo line, make checks out to Goldman Sachs Bank USA and send your check to:

For FedEx and UPS delivery:

Marcus by Goldman Sachs
Lockbox 6104
400 White Clay Center Dr.
Newark, DE 19711

For USPS delivery:

Marcus by Goldman Sachs
Lockbox 6104
P.O. Box 7247
Philadelphia, PA 19170-6104

To avoid being late, please allow 7-10 days for your payment to reach us.

MarcusPay can be a smart way to make purchases. It empowers you to buy what matters to you, when it matters, and to pay for it with no upfront costs or down payment. You know how much you’ll pay for exactly how long, with a no-fee, fixed-rate installment loan. You’ll know it’s available if you see the MarcusPay option at checkout.

Some of the benefits include:

• No fees
• No deposit
• Fixed interest rate
• Transparent monthly payments

An installment loan with MarcusPay is similar to a personal loan from Marcus by Goldman Sachs, but there are a few differences. One difference is the amount: a MarcusPay loan can only be used to finance a purchase between $750 and $10,000 from the participating merchant, while Marcus personal loans are for a variety of loan purposes and are made in amounts ranging from $3,500 to $40,000. Another difference is that MarcusPay loan funds are disbursed directly to the merchant from whom the purchase is made.  Marcus personal loans can go to multiple providers or can be deposited to your personal account. 

You may see MarcusPay as a payment option at checkout when you’re ready to make a purchase. You can use MarcusPay for an eligible purchase that costs between $750 and $10,000. To apply, you must have a valid Social Security Number or Individual Tax ID Number. We accept applications from consumers over 18 (19 in Alabama, 21 in Mississippi and Puerto Rico).

To complete your application, you must provide a valid Social Security Number or Individual Tax ID Number. We may also ask you to verify your identity by providing a photo ID issued by a US state or territory. 

Exploring your MarcusPay loan options will not have an impact on your credit score. Once you’ve selected a loan option, you'll be asked to finish completing your loan application. Submitting your MarcusPay loan application may impact your credit score. We’ll let you know during the application process at what point your credit score might be impacted.

Our rates are between 0% and 25.99%. For New York residents, rates range from APR 0% to 24.99%. Only applicants with excellent credit qualify for our lowest rates, and rates will generally be higher for longer term loans. Learn more.

No. We don’t charge fees. You pay for the cost of your purchase, plus interest.

Some important things to know about late payments:

• If you pay late, pay less than your amount due or miss a payment, you’ll accumulate more interest and your final payment will be larger as a result.
• Payments that are not paid in full and on time may result in an event of default under your Installment Loan Agreement.
• Late payments, partial payments, missed payments, or defaults on your loan may be reflected in your credit report.

We use the daily simple interest method to calculate interest. This means interest is charged every day on the principal balance that is outstanding and you only pay interest for the number of days that your loan is outstanding.

Below is information about how certain payments will affect your monthly payment, the amount of interest that you pay and the amount of your final payment.

If you pay late, pay less than your amount due or miss a payment, you’ll accumulate more interest and your final payment will be larger as a result. In addition, payments that are not paid in full and on time may result in an event of default under your Installment Loan Agreement. Also, late payments, partial payments, missed payments, or defaults on your loan may be reflected in your credit report.

If you make your monthly payment early or you pay more than your amount due, your future monthly payments will stay the same, but you will pay less interest and your final payment will be reduced as a result.

If you make your monthly payment early or you pay more than your monthly amount due, your future monthly payments will stay the same, but you will pay less interest and your final payment will be reduced as a result.

If you make your monthly payment early or you pay more than what’s due, your future monthly payments will stay the same, but you will pay less interest and your final payment will end up being less, as long as all of your other payments are made in full and on time.

You can pay off your MarcusPay loan in full at any time. There is no fee for paying off your loan early.

Yes! The ticket is yours once you’ve purchased it with MarcusPay and you can travel as scheduled. Your first monthly payment will be due approximately one month from the date on which Marcus receives confirmation of your purchase. Please refer to your account on Marcus.com for more details on your monthly payment due date, or call us at 1-833-331-6729.

Yes, but you must also be a listed as a traveler on the itinerary. If you are not listed as a traveler, you cannot apply for a MarcusPay loan to pay for the trip. 

After you’ve signed your Installment Loan Agreement, you will be returned to the merchant’s checkout page, where you can complete your purchase.

If you can’t complete the application process right then and there, you can pick up where you left off by logging in at marcus.com. Once your loan is approved and you’ve signed your Installment Loan Agreement, we’ll post a purchase code on your Marcus account dashboard along with instructions on how to use your code and make your purchase.

You have 10 days after signing your Installment Loan Agreement to make your purchase. If you don’t complete your purchase within 10 days, your loan will be cancelled and you’ll need to reapply if you decide you do want to make a purchase using MarcusPay.

If the cost of your purchase decreases before you complete the purchase, your loan amount will be the amount that we disburse.

If the cost of your purchase increases before you complete the purchase, you’ll need to use an additional form for payment to cover the difference in cost. 

You can cancel your purchase by contacting the merchant directly, and depending on their cancellation policy, they may refund your money or they may provide “in kind” credits you can use on a later purchase. If the merchant refunds your money to us, we will apply the refund credit to your account. You’ll still be responsible for paying any balance that remains under your MarcusPay installment loan account.

If the merchant refunds your money to us, it could take 7 –10 business days for the merchant to send it to Marcus by Goldman Sachs. We’ll apply it to your loan account and email you to let you know we’ve processed it. We’ll only be able to apply a refund of money to your loan account – for example, we won’t be able to apply “in-kind” credits that you can use on a subsequent purchase from the merchant partner. It’s important to know that a refund won’t cancel your MarcusPay loan; you’ll still be responsible for paying any outstanding balance that remains. You can check the status – and see if there’s an outstanding balance to pay – by logging into your account at www.marcus.com or calling 1-833-331-6729.

You can make payments a few ways:

• You can log in to your account at Marcus.com and turn on AutoPay, which will allow us to automatically withdraw your full monthly payment from your linked account on your payment due date.
• You can make payments manually online by logging into your account and making a payment.
• You can send us a check (there’s no fee!). Please allow 7–10 days for it to arrive, include your loan account number in the memo link and make it payable to Goldman Sachs Bank USA.
• You can also make a payment by phone by calling 1-833-331-6729.

For FedEx and UPS delivery please send your check to:
Marcus by Goldman Sachs
Lockbox 6104
400 White Clay Center Dr.
Newark, DE 19711

For USPS delivery, please send your check to:
Marcus by Goldman Sachs
Lockbox 6104
PO Box 7247
Philadelphia, PA 19170-6104

You can see your payment status by logging into your account at marcus.com.

Marcus Insights is a collection of smart tools and trackers designed to help you see your money clearly and make empowered financial decisions. Marcus Insights makes it easy to learn something new about your finances: explore your spending breakdown by category, monitor your cash flow, and review how much you’ve spent with your most frequented merchants. To get started, link your external accounts from thousands of institutions. The more accounts you link, the better your insights.

Marcus Insights is 100% free to use.

Marcus Insights is available on the Marcus App and on Marcus.com.

At Marcus, we make it a priority to protect your privacy and safeguard your account information. That’s why we’ve implemented a variety of services, features, and policies to keep your account secure. Please know that when you link an external account to Marcus Insights, we never see your username or password. Also, rest assured that we never sell your data. To learn more, please visit our Security Center.

Marcus Insights is available on the Marcus App and on Marcus.com. 

For new customers

• On the Marcus app: After opening the Marcus app for the first time, follow the on-screen prompts to sign up and link your first external account. You must link at least one eligible external account to see your insights.
• On Marcus.com: Navigate to Marcus.com/insights and click “Get Started.” Then, follow the on-screen prompts to sign up and link your first external account. You must link at least one eligible external account to see your insights.

For existing Marcus customers

• On the Marcus app: log in and navigate to the main feed, you should then see a tile inviting you to get started with Marcus Insights. If you dismissed the initial tile, you can still enroll from your profile page. Then, follow the on-screen prompts to link your first external account. You must link at least one eligible external account to see your insights.
• On Marcus.com: log in and navigate to the “Accounts” tab. You will see a banner inviting you to enroll in Marcus Insights. Then, follow the on-screen prompts to link your first external account. You must link at least one eligible external account to see your insights.

If you’re no longer interested in Marcus Insights, navigate to Profile > externally linked accounts > and unlink any and all institutions under the “Insights” section.

We have specialists who are happy to help with any Marcus Insights questions you may have. Please call 1-855-730-7283 to get in touch. We are available Monday to Friday, 8 am - 10 pm ET and Saturday to Sunday 9 am - 7 pm ET.

Marcus Insights is intended for individuals at this time. Individuals can enroll in Marcus Insights from their Marcus account.

With Marcus Insights, thousands of institutions are available to link. When attempting to link, type the name of your financial institution. Once you see your financial institution, try linking it by using the same credentials you use to log in at their website or app.

When attempting to link your account, if your financial institution is not supported, you’ll see the option to type in your institution name and send to us. We’ll use this information to improve our product over time. 

If you are unable to link to a supported financial institution using your credentials, it’s possible that your institution is making changes on their end that may disrupt the ability to link to Marcus Insights.

Here are some steps you can take to try to troubleshoot the issue:

1. Open a browser in a private window or tab
2. Log in to your account without using a password manager or auto-fill
3. Complete any multi-factor authentication steps (typically, only security questions and code via text or code are accepted when linking to Insights)
4. Try to link again at Marcus

With Marcus Insights, you are able to link your external accounts from thousands of available institutions.

The bank must be located in the U.S., in certain U.S. territories (U.S. Virgin Islands and American Samoa), or in/on a U.S. military base or diplomatic facility.

Although not a comprehensive list, the following accounts are generally supported:

• Savings, checking, and money market accounts
• Credit cards and prepaid cards
• Personal loans, car loans, mortgages, and other loans
• Brokerage, retirement, and other investment accounts

The more accounts you link, the better your insights.

From your Profile, navigate to your linked external accounts and select the “link institution” plus (+) sign under “Marcus Insights”.

1. Search for your financial institution
2. Enter your credentials
3. If prompted, enter your multi-factor authentication
4. Select which accounts you would like to show or hide within Marcus Insights

It can take a few minutes to sync your account and transaction information. 

Once an external account is linked and Marcus Insights is unlocked, your Marcus accounts will be automatically linked to Marcus Insights.

Note: You can update your preferences anytime from your Profile

Marcus Insights takes some of the work out of managing your finances by bringing your saving, investing, and spending together in one place. You must link at least one eligible external account to see your insights.

In order to take advantage of the features of Marcus Insights, you must link at least one eligible account using the “Instantly link” method when linking an exter­­nal account. The method to “Manually link” (the use of trial-deposits) does not provide the real-time information needed for Marcus Insights.

To unlink an account, navigate to Profile > Linked external accounts and follow the instructions to unlink. Keep in mind that unlinking your institution will unlink all accounts associated with it. If you simply do not want to view a particular account, you can hide that individual account while keeping the institution linked.

If you see a message asking you to re-link your account or institution, please follow the instructions to do so. This typically happens when you update your password with your financial institution.

If you do not see a message, but see that your balances and transactions are out of date by more than a day or two, this may be a result of downtime at your institution. Typically, these issues resolve themselves automatically.

Please note that the frequency by which balances and transactions update varies by financial institution. Some institutions update every few hours, while others update every 24 hours or longer.

We started Clarity Money in 2016 with the goal of helping consumers make better financial decisions and when we joined the Marcus family in 2018, we knew we were making another big step towards this ambition.  Today, we are focusing our people and efforts on a shared mission: to help millions of consumers achieve financial wellbeing by building the best digital banking experience at Marcus.

On and after March 5, 2021, Clarity Money will no longer be available via the mobile app or web app. 

You can either unlink your linked accounts yourself prio­r to March 5 or, if you take no action, your accounts will be unlinked on your behalf after March 5.

·         If you would like to unlink an account before March 5, please navigate to: Profile > Institutions > Select your institution > Select Unlink institution. Please note, Marcus Online Savings accounts cannot be unlinked; this connection will be deactivated on your behalf after March 5.

·         If you take no action, any connections to your accounts via our linking partners will be deactivated on your behalf after March 5, and we will no longer receive any new balance or activity information on your accounts.

No. Clarity Money customers who want to start using Marcus Insights will need to re-link their financial accounts to Marcus.