Our priority is the well-being of our customers and employees during these challenging times. With safety in mind, we're operating our contact centers virtually to protect our employees and serve you, our customers. Temporarily, our hours of operation are 9am - 8pm ET (Mon-Fri) and 9am - 6pm ET (Sat-Sun). You can always transfer funds, schedule payments, open new accounts and more at marcus.com or on the Marcus app. We appreciate your patience and please be safe. To learn more about our customer assistance programs related to COVID-19, click here.

Frequently Asked Questions

Welcome to our Marcus Help Center

Popular Questions

General FAQs

Log in and Profile

Marcus App

About Savings and CD Accounts from Marcus

Deposits, Transfers and Withdrawals

Marcus Savings Account Statements

Online Savings Account FAQs

High-Yield Certificate of Deposit FAQs

No-Penalty CD FAQs

For general information about CDs, including funding and interest questions, see Certificate of Deposit FAQs above.

Beneficiaries for Marcus Savings Products


About Personal Loans from Marcus

Loan Application

Direct Payment for Debt Consolidation

On-Time Payment Reward

Paying Your Loan


About Clarity Money

Clarity and Marcus