Frequently Asked Questions

Welcome to our Marcus Help Center

Popular Questions

About Marcus

General FAQs

Log in and Profile

My Documents

Marcus App

Deposit Accounts

About Deposit Products

Deposits, Transfers and Withdrawals

How to Link to Your External Bank Account

Moving money in and out of Marcus starts with linking an account to your external bank

How to transfer money in and out of your Marcus savings account

ACH Transfers are safe, they’re available 24/7, Marcus doesn't charge a fee and a confirmation page lets you know that you’ve set one up correctly.

Online Saving Account FAQs

High-Yield Certificate of Deposit FAQs

How to Manage Your Marcus CD Maturity Plan

Conveniently manage your CD maturity plan online, up to one year before maturity

No-Penalty CD FAQs

For general information about CDs, including funding and interest questions, see Certificate of Deposit FAQs above.

Rate Bump CD FAQs

For general information about CDs, including questions about funding, interest and penalties, see Certificate of Deposit FAQs above.

Marcus Referred

Beneficiaries for Marcus Deposit Accounts

Legal Information: Deposit Accounts

Investments FAQs

About Marcus Invest


Investment Portfolios


Potential Earnings

Security and Authentication

Fees and Billing



Legal Information: Invest

Loans FAQs

About Personal Loans

Personal Loan Application

Personal Loan Application – Income and Employment Verification

Direct Payment for Debt Consolidation

On-Time Payment Reward

Paying Your Personal Loan



GreenSky® is a loan program name for certain consumer credit plans extended by participating lenders to borrowers for the purchase of goods and/or services from participating merchants.  Participating lenders are federally insured, federal or state chartered financial institutions providing credit without regard to age, race, color, religion, national origin, gender or familial status. GreenSky® is a registered trademark of GreenSky, LLC.  GreenSky Servicing, LLC services the loans on behalf of participating lenders. GreenSky, LLC and GreenSky Servicing, LLC are subsidiaries of Goldman Sachs Bank USA. All rights reserved. Loans originated by Goldman Sachs are issued by Goldman Sachs Bank USA, Salt Lake City Branch. NMLS #1416362,

Credit Cards


Rates & Fees



Account Management

Request cards, virtual cards and mobile wallets 

GM Business Mastercard®


Legal Information: Credit Cards

Marcus Insights FAQs

About Marcus Insights

Marcus Insights Account Linking & Management

Net Worth Feature