Frequently Asked Questions

Welcome to our Marcus Help Center

Popular Questions

About Marcus

General FAQs

Log in and Profile

My Documents

Marcus App

Deposit Accounts

About Deposit Products

Deposits, Transfers and Withdrawals

How to Link to Your External Bank Account

Moving money in and out of Marcus starts with linking an account to your external bank

How to transfer money in and out of your Marcus savings account

ACH Transfers are safe, they’re available 24/7, Marcus doesn't charge a fee and a confirmation page lets you know that you’ve set one up correctly.

Online Saving Account FAQs

High-Yield Certificate of Deposit FAQs

How to Manage Your Marcus CD Maturity Plan

Conveniently manage your CD maturity plan online, up to one year before maturity

No-Penalty CD FAQs

For general information about CDs, including funding and interest questions, see Certificate of Deposit FAQs above.

Rate Bump CD FAQs

For general information about CDs, including questions about funding, interest and penalties, see Certificate of Deposit FAQs above.

Marcus Referred

Beneficiaries for Marcus Deposit Accounts

Legal Information: Deposit Accounts

Investments FAQs

About Marcus Invest

Transfers and Rollovers 

Roth IRA Conversion 

Investment Portfolios


Potential Earnings

Security and Authentication

Fees and Billing



Legal Information: Invest

Loans FAQs

Transfer of Loan servicing to SST

Credit Cards


Rates & Fees



Account Management

Request cards, virtual cards and mobile wallets 

GM Business Mastercard®


Legal Information: Credit Cards

Marcus Insights FAQs

About Marcus Insights

Marcus Insights Account Linking & Management

Net Worth Feature