Frequently Asked Questions

Marcus by Goldman Sachs is a brand of Goldman Sachs Bank USA, offers no-fee, fixed-rate personal loans, high-yield online savings accounts and certificates of deposit to help people achieve financial well-being.

Personal loan applications are accepted from consumers over 18 (19 in Alabama, 21 in Mississippi and Puerto Rico), with a valid US bank account and Social Security or Individual Tax I.D. Number. If you apply online, we use a series of data points to provide a tailored list of loan options based on the loan amount and monthly payment that you select. You can browse other loan options based on different loan and/or monthly payment amounts.

Yes, now Loan customers can apply for a Savings account in fewer steps – just log in and you can apply to open a Savings account. You’ll have the ability to manage both loan and savings accounts conveniently in one place. Find more information about selecting the right Savings Account here.

Visit our Savings landing page to learn more about the types of accounts available to you, as well as tools to help build your savings—including savings calculators, articles and product comparisons.

Visit our Lending landing page to learn more about our no-fee, fixed-rate personal loans with customizable payment options.

At Marcus, we aim to help our customers manage their debt better for a healthier financial future and to meet their financial goals. We provide free, easy to understand articles on savings, debt and credit related topics like how to consolidate debt, how to build and maintain credit, and how to set and reach savings goals. You can find these articles on the “Resources" section of our website.

Please note all articles are for informational purposes only and are not a substitute for individualized professional advice.

To log in to your Marcus.com account, click “Login” on the upper right hand corner of the Marcus homepage or visit Marcus.com/Login. You will be asked to enter your email and password if you have created one.

If you have not yet created a password, you will be prompted to do so.

In some instances, we may ask you to provide your SSN or ITIN. We do this as an additional security step to verify your identity.

These tips may be helpful in logging in to your account:

• Ensure the email you entered is correct.
• If your CAPS LOCK is on, this may affect recognizing the correct password. 
• If you’re prompted to enter a 6-digit PIN, ensure it is the PIN provided in the text message or email you received. Make sure you are logging in within 15 minutes of receiving your PIN. If it has been more than 15 minutes, click “Request new PIN.” 
• If you received a PIN to your email and cannot find it in your inbox, check your spam folder or if you have Gmail, check your “Promotions” tab.

If you need additional assistance, speak to a loan specialist at 1-844-MARCUS2 (1-844-627-2872) Monday to Friday 8 am – 10 pm E.T. and Saturday to Sunday 9 am - 7 pm E.T. or a savings specialist 1-855-730-SAVE (1-855-730-7283) Monday to Friday from 8 am – 10 pm E.T. and Saturday to Sunday from 9 am – 7 pm E.T.

If you forget your password, go to Marcus.com, enter your email address and click “Reset Password”. If you forget the email address you use to log in to your lending account, call us toll-free at 1-844-MARCUS1 or (1-844-627-2871), Monday to Friday from 8 am - 10 pm E.T. and Saturday to Sunday from 9 am - 7 pm E.T. If you forget the email address you use to login to your savings account, call us toll-free at 1-855-730-SAVE or (1-855-730-7283), Monday to Friday from 8 am – 10 pm E.T. and Saturday to Sunday from 9 am – 7 pm E.T.

At Marcus, we make it a priority to protect your privacy and safeguard your account information. That’s why we’ve implemented a variety of services, features, and policies to keep your account secure.

Marcus uses multi-factor authentication to help us verify your identity. Multi-factor authentication ensures that only you have access to your account.

Your information is also encrypted while being transmitted to us using 128-bit SSL.

You can learn more about these technologies in our Security Center.

• No fees. Ever. 
• Fixed rates for the life of the loan. 
• On-time payment reward. 
• Customizable payment due date.

For more information, see below.

We accept applications from consumers over 18 (19 in Alabama, 21 in Mississippi and Puerto Rico), with a valid U.S. bank account and Social Security or Individual Tax I.D. Number.

Annual percentage rates range from 5.99% to 28.99%. Only applicants with excellent credit qualify for our lowest rates, and rates will generally be higher for longer term loans. Learn more about loan options and rates.

We do not charge fees. Ever. If you pay late, pay less than your amount due or miss a payment, you’ll accumulate more interest and your final payment will be larger as a result. In addition, payments that are not paid in full and on time may result in an event of default under your Installment Loan Agreement. Also, late payments, partial payments, missed payments, or defaults on your loan may be reflected in your credit report.

To consolidate debt with a personal loan, determine the amount you owe, take out a personal loan from Marcus for that amount, and use the loan amount to pay off your creditors. It’s simple, easy to do, and it may save you money on fees and interest, when compared with higher interest debt. Debt consolidation loans may be used to pay off things like credit card balances, medical bills or financed purchases.

If you intend to refinance an existing loan with a Marcus loan, you should know that:

1. You may not refinance an existing student loan with a Marcus loan. 
2. You will lose any special interest rate benefits or rights that you have or could obtain on your existing loan. These could include state or federal rights (such as under the Servicemembers Civil Relief Act), protections available to borrowers in financial trouble and or rate reductions for on-time payments. 
3. Monthly payment requirements for your current loan and our loan may vary.

Yes, both existing and previous customers can now apply for another loan with Marcus. To learn more and apply, log in to your account.

At Marcus, we may ask for proof of income adding up to your stated annual income. The following documents are accepted:

Personal income: Please upload your most recent paystub dated within 40 days. You may also submit your most recent W-2 (employer name on W-2 must match current employer) or an offer letter (if within 60 days of new employment). You may also upload your most recent individual or joint filed Tax Transcript, downloadable at the IRS website.

Spousal or household income: If you included income from your spouse or any other member of your household, please also submit the paystub showing the additional income.

Military income: You may upload your Military Leave and Earnings Statement.

Alimony income: You may upload your most recent three months' personal bank statements showing receipt of alimony.

Child Support income: You may upload State/Court-issued letter showing proof of payment for at least 3 months.

Retirement income: You may upload your most recent 1099-R/1099 SSA OR retirement benefit letter.

Benefit income: You may upload a copy of the benefit award letter. Below are examples of benefits:

• Temporary Aid to Needy Families (TANF or Welfare) 
• Food Stamps (WIC or SNAP) 
• Rent and Mortgage Supplement or Assistance Programs (Section 8) 
• Social Security 
• Supplemental Security Income 
• Unemployment Benefits 
• Disability 
• Survivor Benefits 
• Foster Care 
• Adoption Assistance

Other documentation: You may upload three months of individual or joint personal bank statements (most recent and consecutive). Note that additional information may be required depending on income source.

We use the daily simple interest method to calculate interest. That means, interest is charged every day on the principal balance that is outstanding and you only pay interest for the number of days that your loan is outstanding. Below is information about how certain payments will affect your monthly payment, the amount of interest that you pay and the amount of your final payment.

• If you pay late, pay less than your amount due or miss a payment, you’ll accumulate more interest and your final payment will be larger as a result. In addition, payments that are not paid in full and on time may result in an event of default under your Installment Loan Agreement. Also, late payments, partial payments, missed payments, or defaults on your loan may be reflected in your credit report.
• If you make your monthly payment early or you pay more than your amount due, your future monthly payments will stay the same, but you will pay less interest and your final payment will be reduced as a result.

A home improvement loan from Marcus can help your house feel a little more like home. You can get up to $40,000 to finance your home improvement project with no collateral or home appraisal required. Applying is easy and straightforward—you can get your fixed rate loan offer in less than 5 minutes with no impact to your credit score. And a home improvement loan from Marcus has no fees, ever.

Click here to see how a home improvement loan from Marcus by Goldman Sachs stacks up against other products.

None. Home improvement loans from Marcus are like our other loans—there are No Fees. Ever.

We do not charge sign-up fees or late fees (you only pay interest for the additional days), and we don’t charge prepayment fees.

To learn more, start here.

• A home improvement loan from Marcus doesn’t have any fees. Ever. 
• We do not require an appraisal or collateral, which makes it a great option for new home buyers or people eager to kick off a new project. 
• The funds get disbursed to you directly, which means you have total control and flexibility to spend your funds for any home improvement project you wish, even across multiple merchants. For example, if you are remodeling your kitchen and your bathroom, you can borrow funds from Marcus and use them to pay one contractor to remodel your kitchen and another for your bathroom. 

Click here to see how a home improvement loan from Marcus by Goldman Sachs stacks up against other products.

Exploring your loan options online will not impact your credit score. Once you’ve selected the loan option that’s best for you, we’ll ask you to complete an application and to enter additional information on your employment status, phone number and your full Social Security or Individual Tax I.D. Number, among other things. This step counts as applying for a loan and may impact your credit score. We will let you know during the application process at what point your credit score might be impacted. (Note: Return and submission of a paper application will be considered an application for a loan and may impact your credit score.)

Welcome! To enter your code, click here.

First, make sure your documents clearly show your name and that they aren’t expired.

You can send us documents for your loan application directly from your mobile device's camera, your photo library or upload files from your desktop computer.

To upload documents:

1. Tap "Upload Documents" on your "To-Do List" and select whether you'd like to upload an existing photo (desktop or mobile), or take a new photo (mobile). 
2. If you are taking a new photo, make sure your document is placed on a flat, well-lit surface. 
3. When you're done, click "Submit". It's that easy! 

In some cases, we may ask you to re-upload a document if:

• your name isn't included; 
• the address listed on the document doesn't match the address you provided on your loan application; 
• the document is expired; 
• pages are missing; 
• the document is blurry or cut off; or 
• it wasn't in a supported format (JPG, PDF or PNG). 

Note: Document upload directions only apply to online applications.

There are many factors that go into determining your rate, including the information you provided, the loan amount, loan term and information from your credit report. Annual percentage rates range from 5.99% to 28.99% APR. Only applicants with excellent credit qualify for our lowest rates and rates will be generally higher for longer-term loans.

If you applied online and have an account, log in to see your loan application status. Remember, we'll send you an email when your application status changes or if we need any additional information.

If you applied through a paper application, we will send a notice in the mail or call you when your application status changes or if we need any additional information.

If you applied online, once you’re approved, simply e-sign your loan documents and connect your U.S. bank account to receive your funds. After we verify your bank account (see next FAQ for details) it should take about 1 to 4 business days for funds to be deposited into your bank account.

If you applied through a paper application, once you’re approved, simply sign your loan documents and return them in the business response envelope included in your packet. After we process your signed loan documents and book your loan, it should take about 1 to 4 business days for funds to be deposited into your bank account.

Actual timing may be longer or shorter depending on the time of day we process your loan documents and depending on your financial institution.

That’s right. No sign-up fees. No late fees. No fee for paying off your loan early. We never charge fees. Ever. 

Yes. You may change your due date up to three times during the life of your loan. If you are applying online, you may make the first change to your due date as part of the initial loan setup.

After your first loan due date, you will be able to make additional changes to your due date. Sometimes, your due date change will not apply to your upcoming due date. In these situations, you will need to make your upcoming payment on your previously scheduled due date and your due date change will take effect the following month. When you request a due date change, we will tell you when the change will take effect.

You cannot use this feature while you have any past due amounts outstanding, during any payment deferral or during your final monthly payment period.

We take the heavy lifting out of paying down your credit card debt by sending your funds directly to your credit card companies only when you select debt consolidation as your reason for loan.

Anyone who chooses debt consolidation as the reason for their loan may be able to use Direct Payment for up to 10 credit cards. There’s no fee to use Direct Payment.

You can send all or some of the money to up to 10 of your credit cards as long as you selected debt consolidation as the reason for your loan. We’ll disburse anything that’s left over to your bank account.

With Direct Payment, you don’t have to wait for your funds to arrive to your bank account and then schedule one or more payments to your credit cards. Instead, you tell Marcus which cards you’d like to pay and we’ll send the money to your credit cards.

After you’re approved for a debt consolidation loan, we’ll ask if you’d like to use Direct Payment. If you say yes, tell us which credit cards you’d like to send money to and how much to send to each. There’s no fee to use Direct Payment.

Important: Marcus doesn’t control how or when your creditor will apply your funds to your balance, so you should keep making all required payments. Learn More About Direct Payment.

Credit card companies may receive your funds on the same business day, but it could take up to 4 business days.

Important: Marcus doesn’t have control over how or when your creditor will apply your funds to your balance, so you should keep making all required payments. Learn More About Direct Payment.

Visit our Disbursement Disclaimer to learn more.

The on-time payment reward is a payment deferral feature for customers who consistently pay on time. After making 12 or more consecutive monthly payments in full and on time, you can defer one payment. At Marcus, we want to help our customers pay off their debt, so we offer the ability to defer payments without accruing additional interest or fees.

The on-time payment reward serves as a tool to help customers plan ahead and manage their monthly finances. We will not charge interest during the deferral, and we will extend your loan by one month (interest will accrue normally during this extra month). Your payments resume as usual the month after the deferral. If you miss a payment or pay late once, you can no longer use the feature for the life of your loan.

When you request a deferral, please note it needs to be done before 5 pm E.T. at least 16 days prior to your payment due date. If that date is a weekend or holiday, contact us on the business day prior. To defer a payment, please contact a Loan Specialist toll-free at 1-844-MARCUS2 (627-2872).

There is no maximum limit. After making 12 or more consecutive monthly payments in full and on time, you can defer one payment. After you use your deferral and make another 12 consecutive monthly payments in full and on time, you will be eligible for another payment deferral. See loan agreement for details.

No. You can use it for any future payment so long as you continue to pay in full and on time.

We are grateful for the contributions servicemembers make to our country. In recognition of this service, the Servicemembers Civil Relief Act (SCRA) provides protections to certain individuals. The SCRA is intended to enable servicemembers to devote their energy to the defense needs of the United States of America. The benefit is intended to postpone or suspend certain civil obligations to enable servicemembers to devote full attention to duty and relieve stress on the family members of those deployed servicemembers.

Servicemembers, and in certain instances spouses/domestic partners, may have their annual percentage rate lowered to 4% from the time that SCRA eligibility begins and is applied from that time for the life of the loan.

Please call us toll-free at 1-844-MARCUS1 (1-844-627-2871) Monday to Friday from 8 am - 10 pm E.T. and Saturday to Sunday from 9 am - 7 pm E.T. to speak to a loan specialist if you would like more information or to find out if you are eligible.

AutoPay is an automatic payment tool that withdraws a regularly scheduled payment amount from your checking or savings account. With AutoPay, you won't have to worry about forgetting a payment.

You can make one-time payments each month, or for added convenience, you can set up AutoPay on marcus.com. We also accept payments by phone and check/money order payments by mail. See below question for details on how to pay by check.

Yes. To pay by check, please include your loan number in the memo line, make checks out to Goldman Sachs Bank USA and send your check to:

For FedEx and UPS delivery:
Marcus by Goldman Sachs
Lockbox 6104
400 White Clay Center Dr.
Newark, DE 19711

For USPS delivery:
Marcus by Goldman Sachs
Lockbox 6104
P.O. Box 7247
Philadelphia, PA 19170-6104

To avoid being late, please allow 7-10 days for your payment to reach us.

Online
You can access your Marcus savings account at Marcus.com. Log in with your email address and password.

24/7 Automated Phone System     
Our automated phone system at 1-855-730-SAVE (7283) lets you check your balance, transfer funds, change or add beneficiaries and more. You will need your 4-digit banking PIN to access your account.

Live Person
Please call us toll-free at 1-855-730-SAVE (7283), Monday to Friday from 8 am – 10 pm E.T. and Saturday to Sunday from 9 am – 7 pm E.T. Or, if you are outside of the United States, call us at 1-212-357-0026.

Our Chat function allows you to communicate directly with a Savings Specialist. The Chat button appears when you are logged in to Marcus.com and only when Savings Specialists are available to chat with you. The hours for Chat are the same as our telephone hours – Monday to Friday from 8 am – 10 pm E.T and Saturday to Sunday from 9 am – 7 pm E.T. If you don’t see the Chat button when you’re logged in, that means our Savings Specialists are busy or unavailable. When that happens, we encourage you to call us (during regular business hours), or try to Chat again later.

Log in to your account at Marcus.com to:

• Check balances
• Open a new account
• Track your recent transactions and deposits
• Download and print statements
• Transfer money online securely
• Add beneficiaries
• Download your 1099-INT tax form
• Manage your account profile and preferences, including mailing address, email address, password and more

Yes. Marcus savings accounts are provided by Goldman Sachs Bank USA. Goldman Sachs Bank USA is an FDIC member, which means that funds deposited in Marcus savings accounts are insured up to the maximum allowed by law.

The FDIC insures deposits according to ownership category (such as individual, joint or accounts with beneficiaries). The current maximums are $250,000 in all your individual accounts combined, $250,000 per owner in all your jointly-owned accounts, and $250,000 in all the accounts where you are a named beneficiary.

Our customers are not required to apply for or request coverage. However, to ensure your funds are fully protected, it’s important to understand your deposit insurance limits.

To determine how much insurance is applicable to your accounts at Goldman Sachs Bank USA and for any other FDIC insurance requirements that may apply, please visit the FDIC website at www.fdic.gov or call the FDIC directly at 1-877-ASK-FDIC (1-877-275-3342).

At its website, the FDIC provides consumers with the Deposit Insurance Summary guide, the comprehensive Your Insured Deposits guide, and the Electronic Deposit Insurance Estimator (EDIE), an online tool you can use to calculate your actual FDIC insurance coverage. You can find the EDIE calculator at www.fdic.gov/edie.

The Annual Percentage Yield (APY) reflects both the total amount of interest to be paid on the account, plus the accrued compounded interest the account would earn during the 365/366-day period—simply put, APY is the projected interest earned if the account is untouched for the year. More frequent compounding leads to more earned interest. Marcus compounds interest daily.

An interest rate reflects the simple interest to be paid on the account for the period of one year. The Annual Percentage Yield (APY) reflects both the total amount of interest to be paid on the account, plus the accrued compounded interest the account would earn during the 365/366-day period—in other words, the total interest earned if the account remained untouched for the year. Annual Percentage Yield Earned (APYE) is similar to APY, but it is the actual amount of interest earned rather than the projected amount earned.

A 1099-INT form is used to report interest income earned to the Internal Revenue Service (IRS). You will need this form to do your taxes.

We will send your 1099-INT tax forms by January 31. The forms will be mailed to the primary account owner’s mailing address. You can also download your 1099-INT form by logging in to your account and selecting View statements.

Please call us toll-free at 1-855-730-SAVE (1-855-730-7283) Monday to Friday from 8 am – 10 pm E.T. and Saturday to Sunday from 9 am – 7 pm E.T. if you do not receive your 1099-INT by February 15. Outside US, call us at 1-319-841-5200.

We do not charge fees for sending or receiving wire transfers; however, other third parties may charge fees for sending wire transfers to your Marcus savings account or receiving wire transfers from your Marcus savings account.

Log in to your account and schedule transfers to or from an external linked account at your convenience—holidays and weekends included. However, transfers will not be processed until the next available business day. If your transfer is scheduled to occur on a non-business day, it will be initiated on the next business day. If you have any questions, please call us toll-free at: 1-855-730-SAVE (1-855-730-7283) Monday to Friday from 8 am – 10 pm E.T. and Saturday to Sunday from 9 am – 7 pm E.T. Outside US, call us at 1-212-357-0026.

Our Business Days are Monday through Friday excluding standard holidays observed by the Federal Reserve System. Wire transfer requests made after 3 pm C.T. on a Business Day or on a non-Business Day, or ACH transfer requests made after 5 pm C.T. on a Business Day or on a non-Business Day, shall be considered received on the next Business Day.

Yes. Reach your savings goals sooner by setting up recurring deposits. We’ll automatically transfer funds from your linked accounts and deposit them into your Marcus savings account. Just select the frequency and timing for your deposits, and you’re on your way. Log in to your account to set up recurring transfers.

All account owners – including joint account owners – are required to complete a Signature Card for each account opened. Depending on how you open your account, you may complete an electronic Signature Card on our website or you may complete a paper Signature Card that we have mailed to you and that you will need to mail back to us. If you do not complete a Signature Card within a specified period of time, we may elect to close your account. Additionally, if a Signature Card is not received for the required owner, we are required by law to withhold a percentage of the taxable interest paid on the account. Also, if you do not return your Signature Card, you may not be eligible for the maximum amount of FDIC insurance.

We do not charge transaction fees for transfers to or from Marcus savings accounts. However, your external bank or third party may charge you a fee.

Log in and navigate to your Account Detail page. At the top of the page, you’ll see ‘Account number:’ Select ‘View details’ to reveal your full account number and our routing number. You can also find your account number on your monthly account statement, or call us toll-free at 1-855-730-SAVE (1-855-730-7283) Monday to Friday from 8 am – 10 pm E.T. and Saturday to Sunday from 9 am – 7 pm E.T. Outside the US, call us at 1-212-357-0026.

If you feel that there is an error on your statement, please call us toll-free at: 1-855-730-SAVE (1-855-730-7283) Monday to Friday from 8 am – 10 pm E.T. and Saturday to Sunday from 9 am – 7 pm E.T. to access your account. Outside US, call us at 1-212-357-0026. You may also write to us at Goldman Sachs Bank USA, PO Box 1978, Cranberry Twp., PA 16066.

Online Savings Account rates
Certificate of Deposit rates
No-Penalty CD rates

If you choose to link your Marcus savings account to an external bank account using account and routing numbers, we may use trial deposits to verify your access to that account.

Here’s how it works:

• We’ll make two small deposits into your external bank account (such as $0.01 and $0.06).
• Don’t worry about missing the deposits—we’ll send you a reminder email.
• Check your external account to verify the deposits are there. You’ll see them as credits.
• Log in to Marcus.com and enter the deposit amounts from your external bank account.
• Your external account will be linked and you will  be able to transfer funds to and from your Marcus savings accounts.

Please visit the FDIC website (www.fdic.gov) to obtain Goldman Sachs USA’s financial information. The FDIC Number is 33124.

A “Power of Attorney” is a legal document that gives someone, known as an “attorney-in-fact,” the power to take certain actions on your behalf. We will not allow an attorney-in-fact to open an account on your behalf. After you have opened an account, at our discretion and subject to applicable law, upon submission of a Power of Attorney, we may grant an attorney-in-fact access to your account on your behalf. Please call us toll-free at: 1-855-730-SAVE (1-855-730-7283) Monday to Friday from 8 am – 10 pm E.T. and Saturday to Sunday from 9 am – 7 pm E.T. for more information. Outside US, call us at 1-212-357-0026.

No, at this time we do not transfer funds internationally. You may only transfer funds to banks located in the U.S., in certain U.S. territories (U.S. Virgin Islands and American Samoa), or in/on a U.S. military base or diplomatic facility.

At Marcus, we take your security seriously. When you request a wire transfer or set up a linked account to electronically transfer money, we may take certain steps to, for example, confirm your access to the external account to which you have requested your money be sent, or call you back to confirm the transfer is authorized. If we are unable to complete the required steps, we will not be able to complete your transfer. If you have any questions, please call us toll-free at: 1-855-730-SAVE (1-855-730-7283) Monday to Friday from 8 am – 10 pm E.T. and Saturday to Sunday from 9 am – 7 pm E.T. to access your account. Outside US, call us at 1-212-357-0026.

Delayed Availability
We may delay the availability of funds from your check deposits and certain other types of deposits for all accounts. During the delay, even though you may not withdraw funds and may not use the funds, in accordance with the provisions of the Deposit Account Agreement, interest will be paid on deposits we receive.

If we receive a deposit before 5 pm C.T. on a Business Day, we will consider that Business Day to be the day of your deposit. If we receive a deposit after 5 pm C.T. or on a non-Business Day, we will consider that the deposit was made on the next Business Day.

ACH Transfers
Funds from ACH Transfers that you have initiated through us from a linked external account will generally be available on the third Business Day after the day the ACH Transfer is deemed received by us. Funds from ACH Transfers to your account that you initiated through another bank will generally be available on the next Business Day after the day the ACH Transfer is deemed to be received by us, but may be available earlier, depending on the type of ACH Transfer.

Wire Transfers
Funds from wire transfers to your account that you initiate through another bank will be available on the Business Day we receive the deposit.

Internal Transfers between Marcus Savings Accounts
When you transfer funds from one of your accounts at Marcus to another of your accounts at Marcus on a Business Day, the funds will be available immediately.

Check Deposits

Special Checks: For US Treasury checks or other government checks, and certified, teller and cashier’s checks, up to $5,000 will be available the next Business Day after the day of your deposit and the remainder will be available on the sixth Business Day after the day of your deposit, unless an exception applies.

Other Checks: For all types of checks other than Special Checks, up to $200 will be available the next Business Day after the day of your deposit and the remainder, up to $5,000, will be available the second Business Day after the day of your deposit, unless an exception applies or you are a “New Customer” (see below for special rules for New Customers).

Exceptions: Funds you deposit by check may be delayed for a longer period if:

• You deposit a single or multiple checks totaling more than $5,000 on any one day
• You redeposit a check that has been returned unpaid
• We believe a check you deposit will not be paid
• There is an emergency, such as failure of computer or communications equipment

We will notify you if we delay your ability to withdraw funds for any of the above reasons and we will tell you when the funds will be available. Funds will generally be available no later than the sixth Business Day after the day of your deposit.

Special Rules for New Customers
You are generally considered a New Customer during the first 30 days after you open your first account. For New Customers depositing all types of checks other than Special Checks, up to $200 will be available the next Business Day after the day of deposit, and the remainder will be available on the sixth Business Day after the day of your deposit, unless an exception applies.

At this time, we do not offer a debit card or ATM card for Marcus savings accounts. You can access the funds in your account by sending an ACH Transfer to your account at another bank or by sending a wire transfer.

During a time of loss, we’re here to help you with information you need and important steps you should take when an account owner passes away. First, we’ll require an original or certified copy of the death certificate before any action can be taken. We’ll also need additional documentation depending on whether the account is an individual or joint account, and whether the original account owner(s) designated any beneficiaries before passing away.

Individual Account with No Beneficiaries. The account will need to be closed. We’ll need a certified or original copy of a document appointing an executor (a person typically appointed by a will or court to handle the affairs of the deceased) and a signed letter instructing us where to send the funds in the account. Once we receive the required documents, we’ll contact the executor if we have any questions.

Joint Account with No Beneficiaries. If the deceased account owner is the primary account owner, the account will need to be closed. If the deceased account owner is not the primary account owner, we can either close the account or transfer the account to the surviving joint owner(s). We’ll need a signed letter from the surviving joint owner(s) instructing us what to do with the account.

Information for Beneficiaries. If you’re a beneficiary on an account and each of the account owner(s) is deceased, we’ll need you to send us a completed Affidavit of Identity and Form W-9.

Requirements for Deceased Account Owners that are New Jersey Residents. If the deceased account holder is a New Jersey resident, we must also receive a completed Form L-8 (Affidavit for Non-Real Estate Investments; Resident Decedents) before we can disburse any funds. If you have questions regarding the New Jersey Tax Form or if you feel the Form L-8 does not apply to you, please consult your tax professional or the New Jersey Division of Taxation.

Unfortunately, we’re not able to receive letters or documents regarding a deceased account holder via email. Please send all documents via US mail to:

Goldman Sachs Bank USA
PO Box 1978
Cranberry Twp., PA 16066

Please call us if you have any questions about the documents required for a deceased depositor.

There are four ways you can add money to your Online Savings Account:

#1 Transfer funds between your Marcus savings accounts and a linked external bank account.

#2 Make direct deposit payments (Online Savings Accounts only). You can deposit all or part of your payroll or Social Security directly into your Marcus Online Savings Account. For payroll, simply provide your employer with the Goldman Sachs Bank USA Routing Transit number (1240-8526-0) and your Online Savings Account number to enable your employer to deposit funds directly into your account. For Social Security benefits, you can go to www.ssa.gov to schedule your direct deposit.

#3 Send a check by US mail (please don’t send cash).
Mail check to:
Goldman Sachs Bank USA
P.O. Box 4571
Carol Stream, IL 60197-4571

Please make the check payable to your name (make sure the name is the same as on the account) or Goldman Sachs Bank USA. Please endorse the back of any check with the words "For Deposit Only" and include your account number.

#4 Send a domestic wire transfer from another bank. You will need to provide the Goldman Sachs Bank USA Routing Transit Number and your account number.

Routing Transit Number (RTN): 1240-8526-0
Wire Transfer Address:
Goldman Sachs Bank USA
11850 South Election Road
Draper, Utah 84020

Customer Deposit Limits

Legacy Accounts: For account owners with accounts established on or before April 15, 2016 (“Legacy Account Owner”), the maximum amount on deposit for all of your individual and joint deposit accounts combined may not exceed $3,000,000 per account owner, with a $1,000,000 per account maximum.

New Accounts: For account owners solely holding accounts opened after April 15, 2016 (“New Account Owner”), the maximum amount on deposit for all of your individual and joint deposit accounts combined may not exceed $1,000,000 per account owner, with a $1,000,000 per account maximum.

Calculation of Limits        

Legacy Accounts: For purposes of calculating the maximum aggregate deposit balance permissible, for each Legacy Account Owner and in each account, deposit balances include principal deposited in all accounts (i.e., Online Savings and CD accounts) held by the same account owner but do not include interest earned and credited but not withdrawn.

New Accounts: For purposes of calculating the maximum aggregate deposit balance permissible for each New Account Owner and in each account, deposit balances include the principal deposited in all accounts (i.e., Online Savings and CD accounts) held by the same account owner but do not include interest earned and credited but not withdrawn.

Return of Funds: In the event that the account balances exceed the applicable maximum aggregate limits by greater than or equal to $1,500 (or such lesser amount as we determine in our sole discretion), the account owner authorizes us to return the full excess deposit balances to the account owner(s).

See the Deposit Account Agreement for details about Customer Deposit Limits.

There are several ways you can withdraw money from your Marcus savings account:

#1 ACH Transfer Initiated by us with a Linked External Account: You may withdraw funds from your Marcus Savings account by going to our website (subject to certain transfer limits) or calling us to initiate an ACH Transfer into a linked account at an external bank.  We do not accept requests made through email, secure message, or mail to initiate ACH Transfers.

#2 ACH Transfer Initiated by an External Bank or Through a Third Party: You may withdraw funds from your Marcus Savings account by having an external bank (directly or through a third party) initiate an ACH Transfer from your Marcus Savings account.

#3 Wire Transfer:  You may withdraw funds from your Marcus savings account by calling Customer Service to initiate a wire transfer from your Marcus Savings account to an account you own at an external bank. You will need to provide the Goldman Sachs Bank USA Routing Transit Number, the wire transfer address and your Account number.

Routing Transit Number (RTN): 1240-8526-0     

Wire Transfer Address:
Goldman Sachs Bank USA
11850 South Election Road
Draper, Utah 84020          

#4 Request a Check: If you’d like to a request a withdrawal by check, please give us a call at 1-855-730-SAVE (1-855-730-7283). We will send a check, payable to the account owner only, to the primary address associated with your account. 

Please mail your check for deposit to:

Goldman Sachs Bank USA
PO Box 4571
Carol Stream, IL 60197-4571

Please make the check payable to your name (make sure the name is the same as on the Account) or Goldman Sachs Bank USA. Please endorse the back of any check with the words “For Deposit Only” and include your Account number.

Customer Deposit Limits

Legacy Accounts: For account owners with accounts established on or before April 15, 2016 (“Legacy Account Owner”), the maximum amount on deposit for all of your individual and joint deposit accounts combined may not exceed $3,000,000 per account owner, with a $1,000,000 per account maximum.

New Accounts: For account owners solely holding Accounts opened after April 15, 2016 (“New Account Owner”), the maximum amount on deposit for all of your individual and joint deposit accounts combined may not exceed $1,000,000 per Account owner, with a $1,000,000 per account maximum.

Calculation of Limits         

Legacy Accounts: For purposes of calculating the maximum aggregate deposit balance permissible, for each Legacy Account Owner and in each account, deposit balances include principal deposited in all accounts (i.e., Online Savings and CD accounts) held by the same account owner but do not include interest earned and credited but not withdrawn.

New Accounts: For purposes of calculating the maximum aggregate deposit balance permissible for each New Account Owner and in each account, deposit balances include the principal deposited in all accounts (i.e., Online Savings and CD accounts) held by the same account owner but do not include interest earned and credited but not withdrawn.

Return of Funds: In the event that the account balances exceed the applicable maximum aggregate limits by greater than or equal to $1,500 (or such lesser amount as we determine in our sole discretion), the account owner authorizes us to return the full excess deposit balances to the account owner(s).

See the Deposit Account Agreement for details about Customer Deposit Limits.

Account owners can enroll in paperless statements for all accounts. With respect to joint accounts, only primary account owners may enroll in paperless statements at the time of account opening. If you agreed to the eSign Agreement when you opened your account, you are automatically enrolled in paperless statements. You can change your statement preferences by calling us toll-free at 1-855-730-SAVE (1-855-730-7283) Monday to Friday from 8 am – 10 pm E.T. and Saturday to Sunday from 9 am – 7 pm E.T. to access your account. Outside US, call us at 1-212-357-0026.  

Log in to your account and select View statements

Statements are sent out on a monthly basis and include the previous month’s activity.

No, there is no minimum deposit to open an Online Savings Account. However, if you fail to fund your account within 60 days of account opening, we may close your account.

There are four ways you can add money to your Online Savings Account:

#1 Transfer funds between your Marcus savings accounts and a linked external bank account.

#2 Make direct deposit payments (Online Savings Accounts only). You can deposit all or part of your payroll or Social Security directly into your Marcus Online Savings Account. For payroll, simply provide your employer with the Goldman Sachs Bank USA Routing Transit number (1240-8526-0) and your Online Savings Account number to enable your employer to deposit funds directly into your account. For Social Security benefits, you can go to www.ssa.gov to schedule your direct deposit.

#3 Send a check by US mail (please don’t send cash).
Mail check to:
Goldman Sachs Bank USA
P.O. Box 4571
Carol Stream, IL 60197-4571

Please make the check payable to your name (make sure the name is the same as on the account) or Goldman Sachs Bank USA. Please endorse the back of any check with the words "For Deposit Only" and include your account number.

#4 Send a domestic wire transfer from another bank. You will need to provide the Goldman Sachs Bank USA Routing Transit Number and your account number.

Routing Transit Number (RTN): 1240-8526-0|
Wire Transfer Address:
Goldman Sachs Bank USA
11850 South Election Road
Draper, Utah 84020

We do not charge service charges or transaction fees for transfers to or from Marcus savings accounts. However, your external bank or third party may charge you a fee.

There is a limit of six withdrawals or transfers in a monthly statement period from a Marcus Online Savings Account.

There is an outgoing transfer limit of $125,000 per transfer when the transfer is initiated online. If you need to withdraw more than $125,000, please call us toll-free at 1-855-730-SAVE (7283), Monday to Friday from 8 am – 10 pm E.T. and Saturday to Sunday from 9 am – 7 pm E.T.

Note: We may change our transfer limit policies at any time without prior notice, unless required by law.

Customer Deposit Limits

Legacy Accounts: For account owners with accounts established on or before April 15, 2016 (“Legacy Account Owner”), the maximum amount on deposit for all of your individual and joint deposit accounts combined may not exceed $3,000,000 per account owner, with a $1,000,000 per account maximum.

New Accounts: For account owners solely holding Accounts opened after April 15, 2016 (“New Account Owner”), the maximum amount on deposit for all of your individual and joint deposit accounts combined may not exceed $1,000,000 per Account owner, with a $1,000,000 per account maximum.

Calculation of Limits         

Legacy Accounts: For purposes of calculating the maximum aggregate deposit balance permissible, for each Legacy Account Owner and in each account, deposit balances include principal deposited in all accounts (i.e., Online Savings and CD accounts) held by the same account owner but do not include interest earned and credited but not withdrawn.

New Accounts: For purposes of calculating the maximum aggregate deposit balance permissible for each New Account Owner and in each account, deposit balances include the principal deposited in all accounts (i.e., Online Savings and CD accounts) held by the same account owner but do not include interest earned and credited but not withdrawn.

Return of Funds: In the event that the account balances exceed the applicable maximum aggregate limits by greater than or equal to $1,500 (or such lesser amount as we determine in our sole discretion), the account owner authorizes us to return the full excess deposit balances to the account owner(s).

See the Deposit Account Agreement for details about Customer Deposit Limits.

You will start to earn interest on the business day we receive your deposit.

Interest is compounded daily and credited to your Account monthly. Interest is calculated using the daily balance method. This method applies a daily periodic rate to the principal and interest that has accrued in the account each day. This means that the interest from your account is calculated every day on a 365 day year/366 day for leap years. Interest begins to accrue on the business day that we receive your deposit.

The minimum deposit is $500.

There are three ways you can add money to your CD Account:

#1 Transfer funds from a Marcus Online Savings Account or a linked external bank account.

#2 Send a check by US mail (please don’t send cash).
Mail check to:
Goldman Sachs Bank USA
P.O. Box 4571
Carol Stream, IL 60197-4571

Please make the check payable to your name (make sure the name is the same as on the account) or Goldman Sachs Bank USA. Please endorse the back of any check with the words "For Deposit Only" and include your account number.

#3 Send a domestic wire transfer from another bank. You will need to provide the Goldman Sachs Bank USA Routing Transit Number and your account number.

Routing Transit Number (RTN): 1240-8526-0
Wire Transfer Address:
Goldman Sachs Bank USA
11850 South Election Road
Draper, Utah 84020

Note: If you do not fund your CD with at least the minimum deposit of $500 within 30 days from opening your CD, we may close your account.

If your Marcus CD account reaches the $500 minimum deposit within 10 days of the day you open your Marcus CD account (opening day plus 10 days), you will receive the highest published interest rate and Annual Percentage Yield (APY) we offer on the Marcus CD product and term you selected during that period, starting on your account opening date and extending for 10 days. This only applies to Marcus branded CD products.

If your Marcus CD account does not reach the $500 minimum deposit within 10 days of the day you open your account, your rate will be the interest rate and APY available for your Marcus CD product and term on the day your Marcus CD account reaches the $500 minimum deposit.

The interest you earn on your CD will be added to the principal balance of your CD. You also have the option to withdraw penalty-free any interest credited to your account at any time during the term of the CD. If you’d prefer, you can transfer the monthly interest earned to your Marcus Online Savings Account or to one of your linked external bank accounts. Please call us at 1-855-730-SAVE (7283) to set up interest disbursement. 

We will send you a Maturity Notice before your CD’s maturity date. There is a 10-day grace period during which you may withdraw principal without penalty or renew your CD with the same term. You may also close your CD and open a new one with a different term. The grace period begins on the day after the CD maturity date and runs for ten days (maturity date plus 10 days). To make changes or close your CD, please call us at 1-855-730-SAVE (7283) during the 10-day grace period.

If you do not contact us by the end of the 10-day grace period (and we do not send you a notice of non-renewal), your CD will automatically renew for another term. The renewal term will begin (retroactively) on the day after the maturity date of the previous CD term. The principal balance for the renewal term will be the total balance in the CD (principal plus the interest that was not previously withdrawn) on the date the CD account is renewed. Your CD will receive the highest interest rate and APY we offer for the same CD product and term available during the 10-day grace period. A confirmation will be sent verifying the renewal terms.

Yes. Log in at Marcus.com and the maturity date will be displayed on your account information page.

Yes, you will receive a confirmation when your CD automatically renews. The confirmation will be sent out after the 10-day grace period concludes.

You will not receive a certificate for your CD. However, we will send you a confirmation letter ten days after we have received your opening deposit. This confirmation is your official record, so please save it for your reference.

You are not permitted to withdraw a portion of your principal at any time prior to maturity. If you withdraw the entire principal amount from your CD prior to maturity, you will be charged an early withdrawal penalty based on the term of your CD and the principal.

The applicable early withdrawal penalties are as follows:

Daily simple interest is calculated by multiplying your interest rate (not APY) by the amount of principal in your CD account and dividing by 365. To calculate the early withdrawal penalty, multiply the daily simple interest by the number of penalty days listed above. For help estimating a potential early withdrawal penalty on your CD, call us at 1-855-730-SAVE (1-855-730-7283). 

A CD ladder is a group of CDs with varying maturity dates. CD ladders allow you to take advantage of favorable interest rates and maintain access to your money more frequently than with a single, long-term CD. Click here for more information about CD laddering, or call us toll-free at 1-855-730-SAVE (7283), Monday to Friday from 8 am – 10 pm E.T. and Saturday to Sunday from 9 am – 7 pm E.T.

To build a CD ladder, simply open a combination of Marcus CDs with varying maturity dates.

For example: If you have $20,000 to invest over four years, you would open a 1-, 2-, 3-, and 4-year CD and fund with $5,000 each. At the end of each term, you would renew the maturing CDs into a new 4-year CD. By choosing to ladder, you are able to take advantage of the higher long-term rates.

Call us toll-free at 1-855-730-SAVE (7283), Monday to Friday from 8 am – 10 pm E.T. and Saturday to Sunday from 9 am – 7 pm E.T. to learn more.

You have 30 days from the day you open your CD account (opening day plus 30 days) to fully fund your CD. You are not permitted to deposit additional funds into your CD account after it has been open for more than 30 days from the day of opening.

Both our High-Yield CD and our No-Penalty CD have a $500 minimum balance and come in a variety of terms. The differences are:

• Withdrawals. The full balance of a No-Penalty CD can be withdrawn anytime beginning seven days after you reach the $500 minimum (for a new account) or seven days after the 10-day grace period has passed (for a renewal). The High-Yield CD is subject to an early withdrawal penalty if the balance is withdrawn before the maturity date.
• Deposits. Once a No-Penalty CD is funded with $500 or more, we can’t accept any more funds into that account. For a High-Yield CD, funds can be added to the account for 30 days after opening.  

$500

No. Partial withdrawals are not permitted from a No-Penalty CD. You may withdraw your full balance plus all the interest you’ve earned beginning seven days after funding.

You may withdraw penalty-free the full balance of your No-Penalty CD, including principal and interest earned, after a seven-day hold period, starting on the day you fund your CD. No withdrawals of principal will be permitted during the seven-day hold period.

Once the balance of your No-Penalty CD reaches $500 or more, you may not make additional deposits. (This is different from our High-Yield CD, which you can continue to add to during the first 30 days, even after reaching the minimum balance.)

You can withdraw the entire balance plus all interest earned beginning seven days after your No-Penalty CD is funded. If you withdraw your funds, the account will be closed.

Note: partial withdrawals of principal are not allowed.

Yes

To close your No-Penalty CD, go to your Account Detail page and click ‘Close this account.' If your account is eligible for withdrawal (beginning 7 days after the day of funding), we’ll confirm your balance and ask where you’d like to transfer your funds (to another Marcus account or to your linked account at another bank). If you’d like to transfer to multiple accounts, or if you’d like us to mail you a check, please give us a call to close your account at 1-855-730-SAVE (7283).

Both our High-Yield CD and our No-Penalty CD have a $500 minimum balance and come in a variety of terms. The differences are:

• Withdrawals. The full balance of a No-Penalty CD may be withdrawn anytime beginning seven days after funding (new account) or seven days after the 10-day grace period (rollover account). High-Yield CD has an early withdrawal penalty if the balance is withdrawn before the maturity date.
• Deposits. Once a No-Penalty CD is funded with $500 or more, additional funds may not be added. For a High-Yield CD, funds can be added during the first 30 days after opening.  

• Minimum balance to open. Online Savings Account: $0. No-Penalty CD: $500.
• Rate. Our Online Savings Account has a flexible rate that can change at any time. The No-Penalty CD has a fixed rate that will not change during the CD term.
• Withdrawals. With an Online Savings Account, withdrawals can be made at any time (maximum of six electronic withdrawals per month). With the No-Penalty CD, you have the option to make a one-time withdrawal of your full balance, plus all interest earned, prior to maturity.
• Account Closing. An Online Savings Account may be closed at any time. A No-Penalty CD may be closed anytime beginning seven days after funding (new account) or seven days after the 10-day grace period (rollover account).

You may add up to six beneficiaries. A beneficiary must be a natural person; you may not name a trust or other entity as a beneficiary. To add or remove a beneficiary, log in to your account and select Manage beneficiaries. You can also call us toll-free at 1-855-730-SAVE (7283), Monday to Friday from 8 am – 10 pm E.T. and Saturday to Sunday from 9 am – 7 pm E.T.

We will need the following information when adding beneficiaries:

• Beneficiary name
• Beneficiary date of birth
• Beneficiary Social Security Number/Individual Taxpayer Identification Number
• Beneficiary address
• Beneficiary phone number

We only accept natural persons as Pay-on-Death beneficiaries for your accounts. You may not name a trust or other entity as beneficiary. There is a limit of 6 beneficiaries per account. Please call us toll-free at 1-855-730-SAVE (1-855-730-7283) Monday to Friday from 8 am – 10 pm E.T. and Saturday to Sunday from 9 am – 7 pm E.T. to request more information. Outside US, call us at 1-212-357-0026.  

At this time, we do not offer trust accounts.

At this time, we do not offer custodial accounts.

Deposit Account Agreement

eSign Agreement

Privacy Notice

Written Statement for Electronic Fund Transfer Dispute

Truth in Savings Act Disclosure for CD & No-Penalty CD

Clarity Money is our 100% free to use personal financial management tool that helps users make financial decisions – like how to save money or how to spend less of it.

Clarity Money officially joined Marcus on April 15, 2018, to help people improve their financial health.

You can download Clarity Money on the App Store or get it at Google Play.

When you upgrade your Clarity Money Savings to a new Online Savings Account with Marcus, marcus.com will be the place where you can access statements and other records going forward.

To see records related to your old Clarity Money Savings account, you can use the Clarity Money app or go to claritymoney.com.

You can open a Marcus Online Savings Account through Clarity Money, and you’ll be able to schedule recurring deposits and monitor your account balance through the app or www.claritymoney.com.

Thanks for saving with Marcus! You don’t automatically have a Clarity Money account but you can create one at www.claritymoney.com or download the app at the App store or Google Play. Then, sign into the app and link your Marcus Online Savings Account.

If you already use Clarity Money Savings, when you upgrade your account to a new Marcus Online Savings Account, you’ll be able to schedule recurring deposits and monitor your balance through Marcus and Clarity Money.  You can also make deposits or request withdrawals through Marcus.

For your existing Marcus Online Savings Account, you’ll continue to manage transactions for that account through Marcus only.

Your Clarity Money and Marcus accounts are separate services, so you’ll need to set up login credentials for each.

To link your Marcus Online Savings Account and Clarity Money, open the Clarity Money app or sign in at www.claritymoney.com and tap Link Other Accounts.

While you can view all your Marcus savings accounts in Clarity Money, you can only manage the Marcus Online Savings Account that you opened within Clarity Money.  To manage transfers, deposits and withdrawals for your other Marcus Online Savings Accounts, please visit marcus.com.

You can get information and instructions for upgrading your Clarity Money Savings to a new Marcus Online Savings Account here.

When you’re in the Clarity Money app, click on the green “C” to send a message to the Clarity Money team. You can also send an email to [email protected]