Our priority is the well-being of our customers and employees during these challenging times. With safety in mind, we're operating our contact centers virtually to protect our employees and serve you, our customers. Temporarily, our hours of operation are 9am - 8pm ET (Mon-Fri) and 9am - 6pm ET (Sat-Sun). You can always transfer funds, schedule payments, open new accounts and more at marcus.com or on the Marcus app. We appreciate your patience and please be safe. Learn more

Contact Us

Phone

Personal Loans

Specialists are available:

Questions, help and overall inquiries:
1-844-MARCUS1
(1-844-627-2871)

Existing customers:
1-844-MARCUS2
(1-844-627-2872)

For general help:
1-844-MARCUS1
(1-844-627-2871)

For existing customers:
1-844-MARCUS2
(1-844-627-2872)

Monday to Friday
8 am – 10 pm E.T.

Saturday to Sunday
9 am – 7 pm E.T.

Online Savings &
Certificates of Deposit

Specialists are available:

Toll-free US:
1-855-730-SAVE
(1-855-730-7283)

Outside US:
1-212-357-0026

Monday to Friday
8 am – 10 pm E.T.

Saturday to Sunday
9 am – 7 pm E.T.

Mail a check

Personal Loans

Make the check payable to Goldman Sachs Bank USA. Please endorse the back of the check and also include your loan number in the memo line.

For FedEx and UPS delivery:
Marcus by Goldman Sachs
Lockbox 6104
400 White Clay Center Dr.
Newark, DE 19711

For USPS delivery:
Marcus by Goldman Sachs
Lockbox 6104
P.O. Box 7247
Philadelphia, PA 19170-6104

Online Savings &
Certificates of Deposit

Make the check payable to your name or Goldman Sachs Bank USA. Please endorse the back of the check and also include your account number and "For Deposit Only".

For USPS delivery:
Goldman Sachs Bank USA
P.O. Box 4571
Carol Stream, IL 60197-4571

Send other documents or requests

Personal Loans

Correspondence and Direct Dispute address:
Marcus by Goldman Sachs
P.O. Box 45400
Salt Lake City, UT 84145-0400

Physical Address:
Marcus by Goldman Sachs
11850 South Election Road
Draper, UT 84020

Online Savings &
Certificates of Deposit

General Correspondence address:
Goldman Sachs Bank USA
P.O. Box 1978
Cranberry Twp., PA 16066

For additional information, you can also visit our FAQs.