Contact Us
For additional information, you can also visit our FAQs.
Phone
Personal Loans
Questions, help and overall inquiries: 1-844-MARCUS1 (1-844-627-2871)
Existing customers: 1-844-MARCUS2 (1-844-627-2872)
Specialists are available Monday to Friday from 8 am – 10 pm E.T. and Saturday to Sunday from 9 am – 7 pm E.T.
Online Savings and Certificates of Deposit
Toll-free US: 1-855-730-SAVE (1-855-730-7283)
Outside US: 1-212-357-0026
Specialists are available Monday to Friday from 8 am – 10 pm E.T. and Saturday to Sunday from 9 am – 7 pm E.T.
Holiday Hours
8 am - 6 pm E.T. on Nov. 21, Dec. 24, and Dec. 31
Closed on Nov. 22, Dec. 25, and Jan. 1
To ensure your concern is addressed promptly, please use the correspondence or payments addresses listed below.
Personal Loans
Correspondence and Direct Dispute address:
Marcus by Goldman Sachs
P.O. Box 45400
Salt Lake City, UT 84145-0400
Payments address:
Please include your loan number in the memo line, make your check out to Goldman Sachs Bank USA and send it to:
Marcus by Goldman Sachs
Lockbox 6104
P.O. Box 7247
Philadelphia, PA 19170-6104
Headquarters Address:
Marcus by Goldman Sachs
11850 South Election Road
Draper, Utah 84020
Online Savings Accounts and Certificates of Deposit
Check Deposits address:
Goldman Sachs Bank USA
P.O. Box 4571
Carol Stream, IL 60197-4571
General Correspondence address:
Goldman Sachs Bank USA
P.O. Box 1978
Cranberry Twp., PA 16066