Contact Us

      

For additional information, you can also visit our FAQs.

Phone

Personal Loans 

Questions, help and overall inquiries: 1-844-MARCUS1 (1-844-627-2871) 
Existing customers: 1-844-MARCUS2 (1-844-627-2872)
Specialists are available Monday to Friday from 8 am – 10 pm E.T. and Saturday to Sunday from 9 am – 7 pm E.T.

Online Savings and Certificates of Deposit 

Toll-free US: 1-855-730-SAVE (1-855-730-7283)
Outside US: 1-212-357-0026
Specialists are available Monday to Friday from 8 am – 10 pm E.T. and Saturday to Sunday from 9 am – 7 pm E.T.

Holiday Hours

8 am - 6 pm E.T. on Nov. 21, Dec. 24, and Dec. 31
Closed on Nov. 22, Dec. 25, and Jan. 1

Mail

To ensure your concern is addressed promptly, please use the correspondence or payments addresses listed below.

Personal Loans

Correspondence and Direct Dispute address:

Marcus by Goldman Sachs 
P.O. Box 45400
Salt Lake City, UT 84145-0400

Payments address:

Please include your loan number in the memo line, make your check out to Goldman Sachs Bank USA and send it to: 

Marcus by Goldman Sachs 
Lockbox 6104 
P.O. Box 7247 
Philadelphia, PA 19170-6104

Headquarters Address: 

Marcus by Goldman Sachs 
11850 South Election Road
Draper, Utah 84020

Online Savings Accounts and Certificates of Deposit 

Check Deposits address:

Goldman Sachs Bank USA 
P.O. Box 4571 
Carol Stream, IL 60197-4571

General Correspondence address:

Goldman Sachs Bank USA 
P.O. Box 1978 
Cranberry Twp., PA 16066