Savings & Insights
Online Savings Accounts, CDs & Insights
US Toll-Free: 1-855-730-7283
Mon-Fri: 8 am-10 pm ET
Sat-Sun: 9 am-7 pm ET
Chat is now available 24 hours a day / 7 days a week. See more information here
If you're planning to travel, you can call us from
outside the US at 1-212-357-0026
Loans
Personal Loans, MarcusPay, Business Line of Credit
Mon-Fri: 8 am-10 pm ET
Sat-Sun: 9 am-7 pm ET
Marcus Invest
Taxable Investment Accounts, Traditional IRAs, Roth IRAs, SEP IRAs
US Toll-Free: 1-833-720-6468
Mon-Fri: 9 am-6:30 pm ET
Credit Cards
My GM Rewards Card
US Toll-Free: 1-833-773-0988
24 hours a day / 7 days a week
If you opened your GM Rewards Card prior to January 10, 2022, please visit this page to learn more about the transition
Frequently Asked Questions
When you need support, our FAQs page is available to answer your questions.
Savings & CDs
General Correspondence
Goldman Sachs Bank USA
PO Box 70379
Philadelphia, PA 19176-0379
Need to mail a check?
Make the check payable to your name or Goldman Sachs Bank USA. Please endorse the back of the check and also include your account number and "For Deposit Only".
Goldman Sachs Bank USA
PO Box 4571
Carol Stream, IL 60197-4571
Personal Loans
Correspondence and Direct Disputes
Marcus by Goldman Sachs
PO Box 45400
Salt Lake City, UT 84145-0400
Physical Address
Marcus by Goldman Sachs
11850 South Election Road
Draper, UT 84020
Need to mail a check?
Make the check payable to Goldman Sachs Bank USA and include your loan number in the memo line. Please also endorse the back of the check.
For FedEx and UPS Delivery
Marcus by Goldman Sachs
Lockbox 6104
400 White Clay Center Dr.
Newark, DE 19711
For USPS Delivery
Marcus by Goldman Sachs
Lockbox 6104
PO Box 7247
Philadelphia, PA 19170-6104
Business Line of Credit
Correspondence and Direct Disputes
Marcus by Goldman Sachs
PO Box 45400
Salt Lake City, UT 84145-0400
My GM Rewards Card
Correspondence and Direct Disputes
Marcus by Goldman Sachs
PO Box 70321
Philadelphia, PA 19176-0321
Chat with us
Marcus customers can chat with us during opening hours. Go to your dashboard, select the account you have a question about and then click “Chat with us.” Currently available on web only.
Chat hours
Savings & Insights: 24 hours a day / 7 days a week
Marcus Invest: Mon-Fri 9 am - 6:30 pm ET
GM Rewards Card: 24 hours a day / 7 days a week
