Contact Us

We're here to help. For more information, please visit our FAQs page.

Call Us         Mail Us       Chat With Us

Savings & Insights

Online Savings Accounts, CDs & Insights

US Toll-Free: 1-855-730-7283

24 hours a day / 7 days a week

If you're planning to travel, you can call us from
outside the US at 1-212-357-0026

Loans Icon

Loans

Personal Loans, MarcusPay, Business Line of Credit

US Toll-Free

Personal Loans & MarcusPay: 1-844-627-2872

Business Line of Credit: 1-833-906-2224

Mon-Fri: 8 am-10 pm ET

Sat-Sun: 9 am-7 pm ET

Marcus Invest

Taxable Investment Accounts, Traditional IRAs, Roth IRAs, SEP IRAs

US Toll-Free: 1-833-720-6468

Mon-Fri: 9 am-6:30 pm ET

Credit Cards

GM Rewards Cards, GM Business Cards

US Toll-Free

GM Rewards Cards: 1-833-773-0988

GM Business Cards: 1-833-773-0990

24 hours a day / 7 days a week

Frequently Asked Questions

When you need support, our FAQs page is available to answer your questions.

Savings & CDs

General Correspondence

Goldman Sachs Bank USA
PO Box 70379
Philadelphia, PA 19176-0379

Need to mail a check?

Make the check payable to your name or Goldman Sachs Bank USA. Please endorse the back of the check and also include your account number and "For Deposit Only at Goldman Sachs Bank USA".

Goldman Sachs Bank USA
PO Box 4571
Carol Stream, IL 60197-4571

Personal Loans

Correspondence and Direct Disputes

Marcus by Goldman Sachs
PO Box 45400
Salt Lake City, UT 84145-0400

Physical Address

Marcus by Goldman Sachs
11850 South Election Road
Draper, UT 84020

Need to mail a check?

Make the check payable to Goldman Sachs Bank USA and include your loan number in the memo line. Please also endorse the back of the check.

For FedEx and UPS Delivery
Marcus by Goldman Sachs
Lockbox 6104
400 White Clay Center Dr.
Newark, DE 19711

For USPS Delivery
Marcus by Goldman Sachs
Lockbox 6104
PO Box 7247
Philadelphia, PA 19170-6104

GM Rewards Cards

Correspondence and Direct Disputes

Marcus by Goldman Sachs
PO Box 70321
Philadelphia, PA 19176-0321

Correspondence and Direct Disputes

Marcus by Goldman Sachs
PO Box 70321
Philadelphia, PA 19176-0321

Need to mail a check?

To send a check for payment on your GM Rewards Card, please include the payment stub from the statement or make the check payable to Goldman Sachs Bank USA and include you 16-digit card number (virtual or physical) in the memo line. Please also endorse the back of the check.

Goldman Sachs Bank USA
Salt Lake City Branch
PO Box 70321
Philadelphia, PA 19176-0321

Business Line of Credit

Correspondence and Direct Disputes

Marcus by Goldman Sachs
PO Box 45400
Salt Lake City, UT 84145-0400

Chat with us

Marcus customers can chat with us during opening hours. Go to your dashboard, select the account you have a question about and then click “Chat with us.” Currently available on web only.  

Chat hours

Savings & Insights: 24 hours a day / 7 days a week
Marcus Invest: Mon-Fri 9 am - 6:30 pm ET
GM Rewards Cards: 24 hours a day / 7 days a week