What happens when a deposit account owner is deceased?

During a time of loss, Marcus is here to help with information you need and important steps you should take when the owner of a deposit account passes away. See below for information for joint account owners, beneficiaries and executors, including directions for documents you’ll need to complete and return to us.  We’ve included links to download some documents and others must be provided by you.

If you have any questions or need help with this process, please give us a call toll-free at 1-855-730-SAVE (1-855-730-7283) Monday to Friday, 8 am – 10 pm, or Saturday to Sunday, 9 am – 7 pm ET. 

Follow these steps for the information and documents you’ll need.

  1. Click below on the description that best describes you and the deceased account owner
    • If you’re a primary account owner and your account’s joint account owner is deceased click here
    • If you’re a joint account owner and your account’s primary account owner is deceased click here
    • If you’re a beneficiary on an account where the owner is deceased click here
    • If you’re an executor for an account owner who is deceased click here
       
  2. Review the instructions and note which documents are required for your situation
  3. Download the appropriate documents
  4. Return the completed documents to us at:

Goldman Sachs Bank USA
11850 S. Election Rd.
Draper, UT 84020

Please note: some documents must be an original or certified copy and some documents must be notarized. If the appropriate documents are not notarized, we will not be able to process your request. You’ll find complete instructions below.

Once we have all of the information we need, we’ll review the documents and reach out to you as soon as we can.

If you’re a primary account owner and your account’s joint account owner is deceased

As the Primary Account Owner on accounts shared with a deceased depositor, you have the option to keep these accounts open, but we’ll need to remove their name from your joint accounts. If your joint accounts include certificates of deposit (CDs), you have the option to withdraw the entire balance and close any affected CDs without penalty.

To properly handle the deceased account owner’s funds, we’ll need the documents listed below.

If you’re a joint account owner and your account’s primary account owner is deceased

Because the Primary Account Owner with whom you shared one or more accounts has passed away, we are obligated to close these accounts; this includes closing any jointly-held certificates of deposit. Note: we will not charge an early withdrawal penalty for closing such accounts. Although we cannot keep your joint accounts open, you do have the option to open new accounts with these funds if you wish.

To properly handle the deceased account owner’s funds, we’ll need the documents listed below.

If you’re a beneficiary on an account where the owner is deceased

To properly handle the deceased account owner’s funds, we’ll need the documents listed below.

If you’re an executor for an account owner who is deceased

To properly handle the deceased account owner’s funds, we’ll need the documents listed below.