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It’s no secret that personal finance is hard. In fact, it’s more than hard. It’s stressful. As lenders, we ask customers to trust us that we’ll be accountable and provide what we promise.
So being recognized by J.D. Power for being #1 in Customer Satisfaction with Personal Loans in the J.D. Power 2022 U.S. Consumer Lending Satisfaction Study is gratifying. It means we at Marcus by Goldman Sachs are who we strive to be every day: supportive, effective and valued parts of our customers’ financial paths.
Marcus has only been around for a little over five years and this is the second time we’ve won this award (2019 and 2022), so it’s even more special because it tells us that we continue to show customers their priorities matter.
Marcus by Goldman Sachs also ranked highest in providing loans that met customer’s borrowing needs and in the experience for managing them.
In other words, we’re there to support customers long after they sign their paperwork. We make it simple for customers to stay connected to their loan and their wider financial picture with tools that include mobile account management, credit tools and trackers and easy-access customer support.
For a brand inspired by more than 100,000 personal stories about debt and financial services it’s also deeply personal. It shows we’re staying true to our goal of building products around customers. It’s also motivation for finding ways to do even more.
Marcus by Goldman Sachs received the highest score in the J.D. Power 2022 U.S. Consumer Lending Satisfaction Study of customers’ satisfaction with their personal loan provider. Visit jdpower.com/awards for more details.
This article is for informational purposes only and is not a substitute for individualized professional advice. Articles on this site were commissioned and approved by Marcus by Goldman Sachs® but may not reflect the institutional opinions of Goldman Sachs Group, Inc., Goldman Sachs Bank USA or any of their affiliates, subsidiaries or divisions.