The Marcus app and website
You can transfer funds, check your balance, schedule loan payments, open new accounts and more 24/7 on marcus.com or on the Marcus app (available in the US App Store).
Can I still call you? What are your hours of operation?
As we mentioned, our priority is the well-being of our customers and employees right now. With safety in mind, we're operating our contact centers virtually to protect our employees and serve you, our customers. Temporarily, our hours of operation are 9am – 8pm ET (Mon-Fri) and 9am – 6pm ET (Sat-Sun). Please keep in mind our contact center may be experiencing unusually long hold times. We appreciate your patience.
How is Marcus offering support to customers who may be financially impacted by COVID-19?
As a Marcus loans customer, if you have been impacted by COVID-19, we can offer help via our customer assistance program, which allows you to postpone making a payment on your loan for one month. There will be no interest charged during the deferral and your loan term will be extended by one month.
If you are a loan customer and want to enroll and agree to the customer assistance program terms, please click here. Once you've requested a deferral, you can check the status of it by logging into your loan dashboard.
If you have a high-yield CD with Marcus and need access to your funds, we will waive the early withdrawal penalty should you need to withdraw funds from your account prior to maturity. In the meantime, your CD account will continue to accrue interest as scheduled.
To request a penalty-free withdrawal of your CD funds, please call us toll free at 1-855-730-SAVE (1-855-730-7283).
How can I move money into and out of my Marcus savings accounts – and how long will it take?
The easiest way to make transfers is online at marcus.com and/or in the app. We offer same day online transfers (ACH) of $25,000 or less. If the transfer is initiated by or before Noon ET on a business day, Marcus will complete the same day transfer by 5 pm ET (check with your external bank on funds availability). Transfers over $25,000 can be made both online or in the app. You can follow the progress of your transfer using our Transfer Tracker tool.
How do I transfer funds from my Online Savings Account into either a high-yield CD or a No-Penalty CD?
If you’d like to move some of the funds in your Marcus Online Savings Account into one of our CDs, the first step is opening up a new CD account, which you can do online or in the app. Once you’ve opened the CD, you’ll be given the option to fund the CD with money from your existing Online Savings Account or from your account at another bank.